As a Sales Executive for the Van Centre Swansea you will play a key role in delivering a high- quality service to our customers. You will represent both the Sinclair Group and Volkswagen Light Commercial brand and be responsible for the end-to-end customer experience, reporting to the Sales Manager as part of a supportive team.
Responsibilities
* Respond to queries from new and existing customers regarding new and used vehicle sales
* Guide customers through their purchase journey, providing outstanding service as the face of both Sinclair and the Volkswagen brand
* Meet individual sales targets by maximising upsell and cross-sell opportunities on finance, insurance products and optional extras
* Assist in generating a steady flow of enquiries through prospecting and marketing activity
* Maintain specialist knowledge of Volkswagen vehicles and options by participating in regular training and product updates
* Manage the vehicle handover process, ensuring compliance with all procedures and regulations
* Adhere to Sinclair Group and industry regulations relating to the sale of vehicles, finance and insurance
Qualifications
* Previous, proven experience in a customer-focused sales environment
* Warm, friendly and professional manner both face-to-face and over the phone
* Excellent communication and interpersonal skills
* Confidence using social media, video and digital communication tools to engage customers
* Full, clean driving licence (no drink-driving convictions for insurance purposes)
Working Hours
* Monday to Friday, 8.30am – 6pm
* 1 in 3 Saturdays, 8.30am – 5pm (no Sunday working)
Benefits
* Competitive salary with high earning potential through commission and bonus
* 30 days of annual leave (including bank holidays) plus a Birthday off
* Manufacturing specific training and in-house training
* Company vehicle and staff car scheme
* Contributory pension scheme
* Life assurance (death in service benefit)
* Enhanced maternity, adoption and paternity leave options
* Recognition of length of service at 5, 10, 20, 30 and 40 years anniversaries
* Staff discounted parts and servicing plus a free MOT every year
* Cycle to work purchase scheme
* Vehicle purchase schemes and preferential parts, service and labour rates
* Colleague referral scheme / customer referral schemes
* Employee assistance programme with 24/7 confidential helpline and designated mental health first aiders on site
* Sinclair Foundation – charitable foundation supporting members or close family during ill-health
* Development opportunities within the Sinclair Group
* Free onsite parking (available after a suitable qualifying period)
Working as a Sales Executive provides you with a fantastic opportunity to learn and practice skills that will benefit you throughout your career. The Sinclair Group will actively encourage you to progress your career through internal promotion: most of our managers have been promoted from within. We are a family-owned and run business and have been in the motor trade for 80 years.
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