We are supporting a well-established organisation in their search for a Customer Service Administrator to join their team. This is a great opportunity for someone with customer service experience who enjoys resolving queries, maintaining records, and supporting internal teams.
Key Responsibilities
* Handle customer enquiries via phone, email, and online channels.
* Respond to feedback, complaints, and compliments professionally and efficiently.
* Maintain accurate records of customer interactions.
* Work closely with internal teams to resolve issues promptly.
* Monitor and manage customer feedback and online reviews.
* Identify trends and opportunities to improve service processes.
* Support the creation and use of customer communication templates and best practices.
* Ensure confidentiality and compliance with data protection standards.
Skills and Experience
* Previous experience in customer service or administrative roles.
* Strong written and verbal communication skills.
* Excellent organisational and time management abilities.
* Calm, empathetic, and solution-focused approach.
* Proficient in Microsoft Office; experience with CRM systems is advantageous.
* Collaborative team player who enjoys sharing best practice.
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