Guest Services Ambassador (Receptionist)
Contract: 6-Month Fixed-Term Contract
Location: Leicester, Leicestershire
Job Type: Onsite
Notice Period: 2 Weeks
Experience Required: Minimum 1+ year in a similar role
Working Hours
* Core guest service hours: 7:00 AM – 7:00 PM
* Monday to Friday
* 40 hours per week on a shift rota basis
About the Role
We are seeking a professional, polished, and customer-focused Guest Services Ambassador (Receptionist) to deliver an exceptional front-of-house experience for visitors, employees, and guests within a fast-paced corporate environment.
This opportunity is ideal for someone with a warm, proactive, and hospitality-driven approach who is passionate about creating premium workplace experiences. As the first point of contact, you will play a key role in ensuring a seamless, welcoming, and memorable visitor journey across reception areas, lobbies, meeting rooms, and shared workspace environments.
Reporting to the Workspace Experience Ambassador, you will support the day-to-day guest services operation while maintaining the highest standards of professionalism, presentation, and customer service excellence.
Key Responsibilities
Service Excellence
* Provide a warm, engaging, and professional welcome to all visitors and guests
* Manage reception and lobby areas to ensure an outstanding first impression
* Act as a concierge-style contact for visitor support and local information
* Deliver premium service support for VIP visitors and stakeholders
* Build strong relationships with internal teams, visitors, and executive support staff
* Create memorable guest experiences through proactive and personalized service
* Ensure reception, visitor areas, and meeting spaces are consistently clean and presentable
* Handle enquiries via phone, email, and face-to-face interactions professionally and efficiently
* Coordinate meeting room bookings and confirmations
* Resolve visitor issues confidently while maintaining high levels of customer satisfaction
Operations & Communication
* Support reception, meeting room, and workplace floor operations as required
* Maintain clear communication with team members and leadership
* Stay updated on workplace activities and operational changes
* Escalate complaints or operational concerns appropriately
* Assist in onboarding and supporting new guest services team members
* Collaborate closely with workplace operations, facilities, hospitality, and security teams
* Follow all Health & Safety and Security procedures at all times
Professional Standards
* Maintain a polished and professional appearance
* Adhere to workplace presentation and uniform standards
* Demonstrate accountability, initiative, and ownership in daily responsibilities
* Contribute positively to a collaborative and high-performing workplace culture
Skills & Experience Required
* Minimum 1 year of Front of House or Guest Services experience within:
* Corporate environments
* Luxury hospitality environments
* Private members clubs
* Premium customer service industries
* Passion for hospitality and customer service excellence
* Strong interpersonal and communication skills
* Excellent organizational skills and attention to detail
* Ability to work effectively in fast-paced and high-volume environments
* Professional phone etiquette and guest interaction skills
* Comfortable using Microsoft Office and workplace systems
* Strong multitasking, problem-solving, and initiative-taking abilities
* Positive, team-oriented, and proactive attitude
Additional Information
The successful candidate may occasionally support operations across additional workplace locations, business projects, or company events based on operational requirements.