Customer Service & Social Media Assistant - Hybrid (Birmingham)
Part-Time | Flexible Hours | Work From Home + 1 Day in Office
Looking for a role where you can combine customer service with social media-all while working flexibly from home? This could be the perfect fit.
We're working with a growing and highly regarded business that supports well-known brands behind the scenes. This is a fantastic opportunity to join a close-knit, supportive team where your work genuinely makes an impact across both customer experience and digital engagement.
🚀 Why this role stands out
This isn't just a customer service role. You'll be part of a team that manages real-time customer interactions and online brand communities, giving you exposure to both traditional service channels and social media management in a regulated environment.
You'll have the flexibility of working from home, combined with the benefits of being part of a collaborative team when you're in the office.
💡 What you'll be doing
Every day will bring variety, including:
Supporting customers across phone, email, and digital platforms
Handling queries and resolving issues with a calm, professional approach
Monitoring and engaging with social media communities
Supporting content scheduling and digital activity
Working with data and systems to keep everything accurate and organised
Collaborating with the wider team to deliver a high-quality service
🧠What we're looking for
You might already have experience in customer service or social media-or both. What really matters is:
Strong communication skills (written and verbal)
Confidence dealing with customers and managing enquiries
Attention to detail and accuracy
The ability to work independently from home
A proactive, positive attitude and willingness to learnIf you enjoy helping people, working with digital platforms, and being part of a supportive team, you'll thrive here.
🎯 The details
Part-time hours (minimum 20 hours per week)
Flexible shifts: 9am-1pm or 1pm-5pm (weekdays)
Hybrid working: primarily from home with up to one day per week in the Birmingham office
Competitive hourly rate (depending on experience)
🌱 Why join?
Flexible, hybrid working that fits around your lifestyle
Opportunity to develop both customer service and social media skills
Exposure to well-known brands and varied projects
Supportive, collaborative team environment
Ongoing training and development
🔥 Interested?
If you're looking for a role that blends people skills with digital experience, we'd love to hear from you.
Apply today or get in touch to find out more.
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