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Customer Service Representative, Dunfermline
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Client:
William Hill
Location:
Dunfermline, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
181b265a2e2d
Job Views:
4
Posted:
16.07.2025
Expiry Date:
30.08.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities we serve. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because we invest in you to raise our standards.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
What’s in it for you?
* Range of full and part-time hours
* Annual pay review and performance bonus
* 28 days holiday (pro-rata)
* Paid birthday day off
* Subsidised travel (London roles)
* Matched pension contributions up to 4%
* Sharesave scheme with discounted shares
* Employee discounts in shops, cinemas, holidays
* Career development opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
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