Permanent - 36.25hrs a week
We have an exciting opportunity for an individual to lead our Contact Centre in providing an excellent customer experience whilst offering first point resolution to meet the demands of RBH customers. In this role you will operationally manage, support and develop a Team of Customer Service Advisors in their interactions with customers via their channel of choice including telephony, digital and social media.
What we are looking for:
* Ability to, and experience of to manage managing a multi-channel Contact Centre Team in a challenging, ever-evolving environment
* Ability to produce, analyse and present complex statistical information from systems
* Ability to resource plan to deliver an excellent customer experience
* Ability to deal with complex situations relating to customers and employees
* Ability to manage a multi-channel Contact Centre Team in a challenging, ever-evolving environment
* Ability to identify service improvement to enhance the customer and employee experience and to support the Organisation's strategies
What's in it for you?
As an RBH employee, you will receive a range of fantastic benefits, including: -
* SMART working arrangements
* Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
* Ability to purchase up to an additional 5 days leave per year
* A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
* Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
* You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
* Plus, many more
Please refer to the attached Job Description upon completing your application
Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application