Tenancy Engagement & Enforcement Officer
Location: Poole (5 days in office)
Contract: 2 months, likely extension
Recruiting for a Local Authority
Hatched Recruitment Group provided pay range
This range is provided by Hatched Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Overview
* Lead on tenancy enforcement, serious breaches, and property access for compliance.
* Investigate housing fraud and unlawful occupation, progressing legal action when required.
* Manage complex cases and work closely with internal teams and external partners.
Key Duties
* Handle escalated tenancy breaches and provide clear, accurate advice.
* Maintain detailed case records, prepare evidence and attend court if needed.
* Support compliance teams to gain access for safety checks.
* Use judgement to take appropriate action, from warnings to legal notices.
* Build positive relationships with tenants and promote understanding of responsibilities.
* Organise a demanding caseload and meet changing priorities.
Requirements
* Relevant housing qualification or equivalent experience (CIH Level 3 preferred).
* Strong knowledge of tenancy enforcement processes and legislation.
* Confident IT user (Word, Excel, Outlook).
* Experience managing complex cases independently.
* Strong communication, diplomacy, and problem-solving skills.
* Ability to travel as needed.
Seniority level
Associate
Employment type
Temporary
Job function
* Legal and Customer Service
* Housing Programs and Civic and Social Organizations
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