Product Support Engineer, Boomi
Our EMEA Boomi Product Support team is seeking an enthusiastic individual with a strong blend of technical acumen and communication skills, passionate about helping customers. As a Boomi Product Support Engineer, you will work with customers, troubleshoot issues, and find creative solutions to complex technical problems. A Product Support Engineer knows that, to help customers succeed, they must be experts not only in Boomi products and the platform, but also across a wide range of IT concepts.
Role Requirements
* Working week covering Sunday to Thursday (to align with our UAE customer base)
* Hours of coverage: 7am – 3:30pm UTC
* On‑Call rotation (schedule to be covered according to business needs)
* Location: Hybrid, Exeter or Remote, UK
Role Responsibilities
* Providing technical direction and assistance to partners and customers regarding their use of the Boomi Platform and its core elements
* Assisting and deep‑dive investigating root causes for issues reported by customers
* Resolving complex cases, including integrations with third‑party systems and API‑related troubleshooting
* Working closely with customers & partners and collaborating internally with Engineering, Product Management, and Technical Architecture teams to address high‑scale, high‑volume, or unique integration requirements
* Handling initial escalations for support cases with high impact and visibility across the organization
* Coaching other support engineers on difficult technical integration issues and actively participating in the community, leveraging skills and experience to support community members
* Leading knowledge‑sharing sessions, writing advanced technical documentation, and contributing to internal training
* Prioritizing and managing escalated issues with internal development teams
* Strong communication and presentation skills, managing customer expectations, setting priorities, and communicating complex technical issues across audiences with technical and non‑technical backgrounds
* Using and leveraging Boomi’s AI‑driven tools and continuously looking for opportunities to engage peers, customer‑facing internal teams, and other stakeholders on this topic
* Vocal advocate for the usage of AI agents, encouraging teams to leverage these capabilities to enhance efficiency and troubleshooting; actively educating customers through support cases, ensuring they incorporate AI‑driven insights into their troubleshooting approach and improving overall experience with our products
Essential Requirements
* Bachelor’s degree in Computer Engineering, Computer Science, or a related field of study
* Experience as a Support Engineer (Application support) or junior developer, with a demonstrated passion for helping customers solve complex integration problems
* Ability to design, optimize, and integrate business processes
* Master’s degree in Computer Engineering, Computer Science, or a related field of study, or experience in related customer‑facing roles such as Product Support Engineer, System Engineering, system administration, or network consulting
* Experience with enterprise integration tools that can extend the team’s knowledge
* Motivation to thrive in a fast‑paced work environment that requires creativity, collaboration, fast decision‑making, and a sense of urgency
* Having experience with any of the following would support your success on the platform:
o Experience with programming languages (primarily Python)
o SQL expertise, data modelling, and XML technologies
o SOAP/REST and HTTP
o Connecting and working with different APIs
o Knowledge of data integration methods, ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform)
o Deployments of enterprise software systems and SaaS using industry‑standard environments, including XML, HTTP/HTTPS, Java
o Experience with Windows/Linux servers
o Orchestration and containerization tools/technologies (Kubernetes, Docker)
o Networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
o Installing, administering, and troubleshooting software applications running in the Cloud (Amazon Web Services, Microsoft Azure, or Google Cloud Platform)
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to totalent@boomi.com. This inbox is strictly for accommodations; please do not send resumes or general inquiries.
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