LINUX Engineer (Service Support)
Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000
Location : Stevenage - full time on site
Clearance: DV Cleared or DV Clearable. Initially SC Cleared
The Company:
You will join a world class consultancy bringing digital transformation to the MoD. Due to the size and expertise there is excellent scope for training and career progression.
The role:
As Linux Engineer, you will play a crucial role in supporting our live services. You will join our established team providing support to customers IT systems.
This opportunity is a customer facing role, so the most important attributes are for you to be able to work and able to converse well with our customers.
You will support our high-profile customer through the implementation & configuration of complex IT solutions
The role
Your role will involve receiving & reviewing customer related system issues via a ticketing system and resolving issues as necessary to ensure we maintain system operational states within the current SLA's & KPI's. Reviewing & producing documentation, recording all processes to enable first time fixes and quick resolutions etc…
Monitoring system status and reporting issues quickly to service management and the relevant teams as necessary.
You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your management team.
Experience in providing server & application support, using automation, build images, build documents, work instructions, build and configure LINUX Servers, strong Scripting skills.
You will be expected to nurture and provide training to junior team members where necessary, which is essential for growing our staff knowledge & skillset.
You may also be involved with other work as directed by the Service Delivery Managers and be expected play your part in contributing to new work requirements.
This role will require you to become security cleared to a high level. Please visit