Vacancy NameCommercial Manager: Capacity Analysis and Vendor Management Vacancy NoVN1059 Job TypePermanent LocationHatfield Job Details
Commercial Manager: Capacity Analysis and Vendor Management
Contract type:Permanent
Location:Hatfield (Hybrid working - 3 days in the office)
Working hours per week:40 hours - Full-Time
Level:Lead
Application Closing Date:Wednesday 10th December
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket,. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
We're looking for a highly organized and results-driven Commercial Manager: Capacity Analysis and Vendor Management to play a vital role in driving the next stage of growth for our business. In this critical role, your primary responsibility will be to ensure we have the operational capacity needed to meet our business goals.
You'll work closely with key suppliers and internal stakeholders to manage capacity forecasts, secure necessary resources, and monitor performance against our contractual agreements.
This is a high-impact, high-stakes role with direct accountability for a significant portion of our operational expenditure. You will be directly responsible for managing relationships and performance tied to an annual spend of over £200 million.
What you’ll do
Capacity Definitions
1. Capacity Forecasting: Take ownership of both short-term (3-month) and long-term capacity forecasts. You will be responsible for translating business needs into clear capacity requests for our vendors.
2. Supplier Capacity Management: Act as the primary point of contact for key suppliers to secure and confirm the capacity we need. Your top priority is to ensure we achieve our capacity targets.
3. Performance Monitoring: Continuously monitor and report on capacity achievement against contractual agreements. You'll be responsible for identifying and addressing
Vendor Management
4. Relationship Management: Manage relationships with a diverse range of third-party vendors, including key partners like Ocado Group.
5. Performance and Productivity: Monitor the performance, productivity, and efficiency of vendor-provided equipment (MHE) and technologies. This includes evaluating the achievement of business case goals for new technology deployed in our warehouses.
6. Contract Management: Ensure agreements are in place to secure the capacity guarantees we need. You will also be responsible for monitoring the performance of other critical contracts, including build contracts, infrastructure providers, landlords, billing authorities, and van finance contracts.
7. Issue Resolution: Proactively identify and resolve performance issues with vendors to ensure they consistently meet and exceed their contractual obligations.
Who you are
8. Proven experience in procurement and performance of vendors
9. Strong understanding of capacity planning and forecasting principles
10. Ability to analyse performance data and identify trends
11. Ability to take that data and embed a commercial strategy
12. Experience in contract negotiations, SLA setting and tracking
13. Excellent communication, negotiation, and strong relationship management skills
14. Highly organised with strong attention to detail
15. MCIPS or CIPS qualification
16. Experience in the logistics, e-commerce, or technology sector is a plus.
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome