Senior Lifeline Advisor Nights (34 hours per week)
Peterborough Head Office, Shrewsbury Avenue
£30,587.79 per annum (£33,286.71 FTE)
As a Senior Lifeline Adviser for Cross Keys Homes you will need to be able to provide high standards of customer service to a wide range of customers, by actively listening to and understanding the details of each contact, assessing and processing customer contact telephone calls for an emergency response, in line with individual customer contractual requirements. In addition, the Senior Lifeline Adviser will need to assess the calls for repairs for external customers under contractas cost effectively and efficiently as possible and to an agreedtime frame.
The ideal candidate for this role will be someone who has hadpreviousexperience of working in a customer service or contact service environment and is able to multi-task by having a conversation and updating systems at the same time. In addition, the successful candidate will need to have an excellent and clear telephone manner as well as being able todemonstrategood listening skills to ensure thetimelyresolution of the contact.
The successful candidate for this role, will work 4 nights out of 7, from 2200hrs to 0700hrs. The Lifeline service is a 24/7 servi...