We are seeking a highly experienced Senior ServiceNow Business Analyst to lead business analysis activities for large-scale ServiceNow programme implementations. The role requires strong leadership, stakeholder management, and deep ServiceNow expertise to drive end-to-end delivery across complex transformation initiatives.
Key Responsibilities:
* Lead business analysis workstreams across large, complex ServiceNow implementations, ensuring successful end-to-end delivery.
* Elicit, analyse, and document business requirements from EPIC to user story level, ensuring clarity and alignment with business goals.
* Collaborate with ServiceNow architects and developers to design scalable, fit-for-purpose solutions across key modules (e.g., ITSM, ITOM, HRSD, CSM).
* Engage and influence senior stakeholders, facilitating workshops and driving alignment on priorities and outcomes.
* Support Agile delivery processes including backlog refinement, sprint planning, and prioritisation aligned to business value.
* Define and document ‘as-is’ and ‘to-be’ processes, ensuring adherence to governance standards and continuous process improvement.
Required Skills & Experience:
* Extensive experience as a Business Analyst, with a strong focus on ServiceNow implementations.
* Proven track record of leading BA activities in large-scale transformation programmes.
* Deep knowledge of ServiceNow platform and modules like ITSM, ITOM, HRSD, etc.
* Strong expertise in requirements gathering, user story creation, and backlog management.
* Experience working in Agile environments (Scrum/Kanban) with tools such as JIRA and Confluence.
Candidates MUST be living in Scotland and be able to travel to Glasgow!
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