Role
First Party Claims Handler
Location
Liverpool
Working Hours
37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays.
Salary
£26,937 to £29,781 plus up to £1,500 performance‑related bonus per annum, once established within your role.
What you will be doing
* Help customers when they need us the most with speed, ease and understanding.
* Work as a team to proactively manage a portfolio of customer repair claims through to settlement.
* Ensure that complete and thorough indemnity investigations are carried out on all claims.
* Work closely with suppliers to fulfil customers’ needs during their claims journey.
* Utilise our in‑house engineers to assess whether the damage sustained is a repairable prospect.
* Pay customers and their representatives accurately regarding claims settlement.
* Maintain data integrity by keeping a record of all activity undertaken throughout the life of the customer’s claim.
What we’re looking for
* Excellent customer service skills.
* Natural empathy and the ability to connect with people.
* Fast‑paced problem‑solving ability.
* Positive can‑do attitude.
* Good IT skills and confident communication.
* Passion for working as part of a team.
* Ability to make fast, informed decisions.
* Excellent organisational and prioritisation skills with strong attention to detail.
* Desire to develop skills within the insurance industry.
* Ability to deal with challenging customers and third‑party insurers.
Benefits
* Maximum of 35 days’ holiday (including bank holidays) with additional buy/sell options.
* 24/7 mental health support and free counselling.
* Career development opportunities through leadership programs and learning on the go.
* Flexible benefits, including early access to salary via an internal platform.
* Hybrid working options to support work‑life balance.
* Recognition awards and social events.
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