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Technical Support Engineer : Be the Voice Behind the Solution
Warwick, onsite, modern office environment
Basic salary between A GBP 27,000 and A GBP 35,000
Why join?
They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential : including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after:sales service, they have built a strong and trusted reputation in the industry
Youll be at the heart of their reputation, providing exceptional desk:based technical support to engineers and clients nationwide. If youre looking for a technically rewarding role, long:term job security, and a company thats growing year on year : this could be the opportunity youve been waiting for.
What youll be doing
Youll start strong with an immersive technical training programme, where youll learn everything there is to know about the electrical and mechanical engineering that powers their products. Youll be coached by experts in a friendly, classroom:based environment to get you up to speed quickly and confidently.
Then, Youll Hit The Ground Running By
* Delivering expert:level telephone support to field engineers needing fast, reliable help during installations, repairs, or troubleshooting
* Building rapport under pressure : keeping calm, empathetic, and focused when customers need you most
* Advising on replacement parts and quotations during support calls to streamline issue resolution
* Assisting colleagues across the business with your technical knowledge and engineering insights
* Getting involved in technical projects and contributing to internal training initiatives
Whats in it for you?
They know how to take care of their people. Heres what you can look forward to:
* A full, structured induction and high:quality technical training from day one
* Competitive salary based on experience
* 5 employer pension contribution
* 25 days holiday (plus bank holidays) after probation
* Life assurance and private medical insurance
* Annual sales:related bonus
* Company sick pay scheme
* Cycle to work scheme and long service rewards
* Employee assistance programme
* Free on:site parking and complimentary hot drinks
* Regular social events and a genuinely friendly team environment
Who were looking for
You dont need years of experience : just the right mindset and technical foundations:
* GCSEs in Maths and English (Grade C/4 or above)
* Engineering qualifications to at least Level 3 (A:Level, BTEC, etc.) or higher in a technical discipline
* A natural problem solver with an analytical mindset
* Calm and confident communicator who thrives under pressure
* Team player with a passion for helping others
* Previous exposure to electrical or mechanical engineering is a bonus
The company does not offer visa sponsorship for overseas candidates
Ready to take the next step?
Please apply for further discussion
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
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