Job summary
The post holder will assist in ensuring that the effective and efficient co-ordination of elective waiting list admissions is undertaken, maintaining a high quality service to all users. This will involve validation of waiting lists and liaison with others to maintain efficient waiting times. The post holder would require a flexible and proactive approach to the role.
Main duties of the job
Effectively uses the Patient Administration System to record dates for Admission and inform patients' relevant details.
To validate waiting lists and work with the Elective Access co-ordinator to ensure that waiting lists are appropriately managed and booked within their expected date to be seen.
Monitor and action patient pathway targets i.e 18 week RTT, diagnostic and cancer targets. Implement the Trust Access Policy.
Maintain excellent communication with Consultants and Secretaries regarding waiting list/booking and capacity issues to ensure optimum use of resources.
Add patients to the Bluespier system and ensure this is reviewed and kept up to date.
Actively seek to replace patients when cancelled to ensure full utilisation of theatre lists.
Receives patients and input on the Patient Administration System booked/planned admissions sent directly from outpatient clinics.
Assist the Team leader and elective access Co-ordinator in ensuring any changes which would enhance service provision are undertaken.
Clinic creation, enabling & adding clinic appointment slots using outpatient diary management.
Deals with admission cancellations sensitively, giving reasons to the patient for cancellation.
About us
At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
* An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
* Staff Recognition – as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards.
* Employee Support and wellbeing – we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
* Staff Benefits – We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Details
Date posted: 29 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year per annum (pro rata)
Contract: Permanent
Working pattern: Full-time
Reference number: 421-PSC-3428R
Job locations: HDFT, LANCASTER PARK ROAD, Harrogate, HG2 7SX
Job description
Please see the attached Job Description and Person Specification. If you have any questions, please contact Joanne Batchelor on joanne.batchelor at nhs.net.
Person Specification
Essential & Desirable Essential
* Evidence of secondary/GCSE including Maths & English
* Experience of working in a high pressured administration environment
* Experience of working with the general public/good customer service
* IT Literate
Desirable
* Working knowledge of PCS
* Experience of working within clerical healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found on the Criminal records checks for overseas applicants page.
Employer details
Harrogate and District NHS Foundation Trust
Address: LANCASTER PARK ROAD, Harrogate, HG2 7SX
Employer's website: hdft.nhs.uk
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