Overview
Clarity Travel is a global, multi award winning Business Travel Company. We make business travel straightforward by getting customers where they need to be for work, safely, efficiently, and cost-effectively. Our team comprises over 800 industry experts, delivering the right service at the right moment, and we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
What We Offer
* Refer a friend for £1000 bonus which is unlimited
* Generous holiday entitlement
* Day off for your birthday
* Staff Awards
* Hotel and airline discounts
* Employee Assistance Programme
* OUR COMPANY CULTURE IS Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE
* Equality and inclusion: Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Role Purpose
Manage end-to-end group and conference requirements for clients from group bedrooms, conference spaces and group travel. Develop tailored proposals which can include coordinating flights, rail, and ensure seamless and timely execution. Act as the main client liaison throughout the project lifecycle, delivering exceptional service and clear communication from brief to debrief. Manage all group travel requirements for clients, including groups travelling together or large projects with individual travel, along with all invoicing requirements.
Key Tasks
* Deliver an outstanding customer journey on every contact, ensuring the highest level of customer service.
* Plan and coordinate conference, group bedrooms, or group travel enquiries; manage all arrangements to ensure seamless attendee movement and punctuality.
* Process all group flight reservations, amendments and cancellations in a timely and accurate manner in accordance with company standards and ISO procedures.
* Manage, coordinate and ticket all group flights, including handling changes, refunds and cancellations.
* Utilise systems including Galileo and MeetingsPro to confirm and process bookings.
* Offer a variety of flight options, explain fare rules, and booking flights for groups of passengers and groups of individual passengers.
* Negotiate with suppliers to obtain competitive rates and quality services, and foster strong supplier relationships.
* Maintain accurate records of travel arrangements and expenditure for post-event analysis and financial reconciliation.
* Plan and coordinate travel logistics for events, including flights and rail transport, to ensure seamless attendee movement and punctuality.
Skills And Experience
* Experience within the events, conference or travel industry, is preferred.
* GDS experience (GAL & Evolvi preferred).
* Experience dealing with high volumes of email and call requests, processing complex travel bookings.
* Demonstrated ability to consistently deliver a superior customer experience.
* Excellent worldwide travel knowledge.
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