Superstore Manager - Oxfam
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Extensive experience across Operations, Regional and Recruitment Management
Role: Superstore Manager, Oxfam
Location: Manchester (store based)
Contract Type: Permanent, full time
Advert Closing Date: 30th November 2025
About the role
Are you a dynamic leader with a passion for retail and community engagement? Do you thrive in fast-paced environments, driving sales and inspiring teams? If so, we want YOU as a Superstore Manager at our vibrant retail hub!
The Superstore Manager is responsible for maximising our Net Sales Contribution (NSC) and Gift Aid (GA) while fostering a high-performing culture. You will translate business plans into actionable strategies, ensuring our store meets and exceeds performance targets. Your leadership will create an inclusive environment for colleagues, volunteers, and customers, enhancing our overall store experience.
What we can offer you
* 25 days of annual holiday per annum
* Sick pay
* Staff health service
* Health cash plan
* Season ticket loan and discounts on transport
Responsibilities
Team Management:
* Build an engaged, motivated team through trust and support.
* Oversee recruitment, induction, and development of both paid staff and volunteers, ensuring adequate resources are in place for store operations.
* Communicate effectively with all team members, ensuring they are informed and connected.
* Maintain a safe working environment, adhering to health and safety policies.
* Set and achieve sales targets and budgets, managing costs to maximise profitability.
* Lead the team in effective space and sales management, focusing on creativity and commerciality.
* Utilise data analysis to inform decision-making and drive continuous improvement.
* Ensure compliance with all financial and audit procedures.
Stock Management:
* Maintain optimal stock levels to maximise sales, focusing on effective sourcing and management of donated products.
* Ensure high standards of cleanliness and merchandising to enhance customer experience.
* Support back-room processes, ensuring adherence to legal and internal requirements regarding donated stock.
Community Engagement:
* Actively contribute to the local community, embodying our values and bringing our brand to life.
* Collaborate with partners to deliver customer engagement activities that connect people to our cause.
* Work with caterers to align menu offerings with our mission.
What We’re Looking For
* Proven experience in managing large format stores or multi-sites, with a focus on driving revenue and team performance.
* Strong leadership skills with a track record of developing diverse and inclusive teams.
* Ability to manage operations effectively while delivering consistent standards.
* Exceptional communication skills, with the ability to translate change and engage diverse stakeholders.
* IT literacy, including competency in financial reporting and social media platforms.
* A valid UK driving licence and willingness to drive for business purposes.
* Experience within the charity retail environment.
* Familiarity with Oxfam Stores or similar retail experiences.
Ready to Make an Impact?
If you're enthusiastic about leading a team, driving sales, and engaging with your community, we’d love to hear from you!
Our values and commitment to safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
About Oxfam
About our Oxfam Shops: Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible. Join Our Vibrant Retail Team and Make a Difference! At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to our mission. Our shops play a crucial role in raising funds and increasing public awareness of our impactful work, guided by values of empowerment, accountability, and inclusiveness.
Team Purpose: Join our dynamic team with the purpose of maximising income through retail sales, adhering to the retail strategy and embracing growth opportunities. As a member of this team, you'll contribute to the heart of the charity and community, guided by values of empowerment, accountability, and inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant impact.
Oxfam has appointed Adecco to carry out the recruitment for the advertised vacancy.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Customer Service
* Retail and Non-profit Organizations
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