Blue Arrow is a leading employment and staffing agency in the UK, renowned for its comprehensive recruitment solutions. We are seeking a Customer Support Agent (French Speaking) to work at a prestigious client in Ashby on a 6 month contract. Our client is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries. Location : Ashby De La Zouch - Hybrid role Pay rate : £15 an hour Shifts available : Monday to Friday 07:30 - 16:00 Immediate start after successful interview process What your working day will look like: Offer comprehensive support via phone, email and remote access to customers Provide technical support (hardware and IT/Server/Network related) to customers Work on the support task list in Zendesk; Define, report and follow up on issues, and document solutions in Zendesk to keep track of history and statistics; Report news or issues in team meetings or to the Team Leader; Report product errors in internal tools in English; Participate in team meetings and share knowledge and information. What you need to have: Ongoing or complete bachelor's degree in IT or related fields preferably Experience within a customer service role Experience with remote support tools Experience with CRM or ticket systems preferably Must be fluent in English and French Able to work flexible hours. (The role will initially be Monday - Friday but may extend Weekends later in the year) Experience with databases (Preferably with SQL). APPLY NOW Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.