Operational Support Planner Job Purpose: Ensure continuous supply of goods achieving Company KPIs and budgets Service Deliver to company availability targets for all retail channels, whilst balancing associated cost for New & Refit and other exceptional activity. Provide agreed level of service to Business to Business (3 rd party) customers. Stock Management of stock in store assisting through emergency escalations, peak stock holding and stock build management. Knowledge: Support the existing store support team with daily and weekly tasks. Support the existing planning team with daily and weekly tasks. Deliver New & Refit program with the aim of maximising availability in stores. Provide ad hoc reports to Supply Chain. Deliver Closure store program with the aim of ensuring a service in level with company. Improve optimisation across the Iceland estate. Develop processes for new B2B customers. Skills: Timely publication of accurate reports. Facilitate the non-core activity across the business. Respond quickly to requests elsewhere in the Supply Chain. Manage and ensure that accuracy of store settings. Manage, track, and strive to improve Store Service and Shrink levels. Manage store groups managing relevance and accuracy. Specialist skills and knowledge: Agile problems solving ability having the ability to think outside the box. A good understanding of the Operations process Extensive knowledge of MS Excel, MS Word, and MS PowerPoint. Knowledge of Iceland in-house systems & processes such as Artemis, JDA systems and WMS systems. Knowledge of Teradata, Freehand SQL, and Power BI & the Data Warehouse. What we offer: Competitive salary with a comprehensive benefits package 25 days annual leave plus 8 bank holidays Staff discount (e.g. 15% in-store and 30% in restaurant/club offerings) Additional benefits such as free parking