Be the Face of The Grand Hotel: We're Hiring a Hotel Receptionist
The Grand Hotel, a landmark of elegance in Torquay, is seeking a warm, professional, and organised Hotel Receptionist to be the first point of welcome for our guests. If you have a passion for providing outstanding service and creating memorable experiences, we invite you to join our dedicated team.
As the initial and final impression for everyone visiting our historic hotel, you will play a crucial role in shaping their stay. This is more than just a front desk job; it's an opportunity to be an ambassador for The Grand, ensuring every guest feels valued from the moment they arrive.
What You'll Do:
* Create a welcoming atmosphere: Greet guests with a genuine and friendly attitude, setting a positive tone for their entire visit.
* Ensure a seamless experience: Manage guest check-ins and check-outs efficiently, handle payments with accuracy, and manage reservations through our Rezlynx system.
* Be the go-to expert: Inform guests about our hotel's amenities and local Torquay attractions, becoming a trusted source of information.
* Master of communication: Operate the hotel switchboard, directing calls and taking precise messages to ensure smooth communication across all departments.
* Maintain our high standards: Keep the reception area immaculate and organised, reflecting the quality and prestige of The Grand Hotel.
* Embrace the variety: This role involves a dynamic schedule, including early mornings, late evenings, weekends, and peak holiday seasons, offering a vibrant work environment.
Who You Are:
* A natural people person with a commitment to exceptional customer care.
* An excellent communicator with strong organisational and multitasking skills.
* Detail-oriented, ensuring accuracy in all aspects of front desk operations.
* Professional and courteous on the phone, handling all inquiries with efficiency.
* Previous experience in a hotel or guest services role is highly desirable.
Join our team as a Hotel Receptionist and play a vital role in delivering outstanding hospitality experiences
Job Type: Full-time
Pay: From £12.21 per hour
Benefits:
* Discounted or free food
* Employee discount
Work Location: In person