Collections Agent
Salary £25,500
Monday - Thursday 8am-4.pm
Friday 8am-3pm
Fully office based
To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service.
You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions.
Key Responsibilities
* Speaking to customers regarding overdue accounts
* Negotiate and agree sustainable repayment plans based on customers' circumstances
* Identify and escalate vulnerable customers in line with company procedures
* Follow up on missed payments including unpaid direct debits
* Maintain accurate records of all conversations and actions on internal systems
* Work to daily, weekly, and monthly collections targets
* Liaise with third-party collection agencies when required
* Review and progress accounts towards further recovery action where appropriate
Skills & Experience
* Experience in a telephone-based collections, debt recovery or call centre environment is desirable
* Confident communicator with strong negotiation skills
* Resilient, persistent, and able to handle challenging conversations
* Empathetic approach with the ability to treat customers fairly
* Strong organisational skills and attention to detail
* Ability to work both independently and as part of a team
Personal Attributes
* Professional and confident telephone manner
* Calm under pressure and results-focused
* Energetic and can work with purpose
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age