Job summary
We have an exciting new vacancy for a care navigator. You would be the first point of contact for patients, helping to manage their journey through the healthcare system by coordinating services and providing administrative and reception support.
The role is for 25 hours per week.
Job responsibilities
A care navigator is a professional who acts as a first point of contact for patients, helping to manage their journey through the healthcare system by coordinating services and providing administrative and reception support. Key responsibilities include answering patient queries, booking appointments, directing patients to the appropriate healthcare professional or service, and providing administrative support such as filing. Care navigators also signpost patients to other community or voluntary services that could benefit their quality of life, such as mental health support, financial advice, or local support networks.
Core responsibilities
* Patient communication: Serve as the primary point of contact for patients via phone, email, or in-person, managing inquiries and directing them appropriately.
* Appointment management: Book appointments for patients and manage schedules to optimise the patient journey.
* Administrative support: Handle tasks such as data entry, filing, and assisting with the long-term conditions recall and DNA management.
* Service coordination: Signpost patients and their families to other services, including statutory, voluntary, and community support networks, to help manage their needs and improve their quality of life.
* Liaison: Act as a communication hub between patients, doctors, and other medical staff.
Required skills and qualifications
* Communication: Excellent verbal and interpersonal communication skills are essential, including a polite and clear telephone manner.
* Technical proficiency: Ability to use IT systems for administrative and data entry purposes.
* Problem-solving: Ability to work under pressure and find the best solutions for patients' needs.
Person Specification
Qualifications Essential
* GCSEs in English and Maths at a certain grade (e.g., 4/C) or equivalent experience.
Desirable
* Experience working in a healthcare setting
Employer details
Employer name: CUMBERLAND HOUSE
Address: 8 High Street, Stone, Staffordshire, ST15 8AP
Employer's website: Cumberland House
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