Service Advisor at a Leading Main Dealership in Worcester
Our reputable client is seeking a skilled Service Advisor to join their well-established main dealer operation in Worcester. This is a fantastic opportunity for an experienced motor trade professional to advance their career within a dynamic and customer‑focused environment. If you are passionate about delivering excellent service and possess previous main dealer experience, we want to hear from you.
Benefits for the successful Service Advisor
* Basic salary circa £30,000, dependent on experience
* Attractive monthly bonus scheme, with OTE of approximately £36,000
* Full‑time, permanent position
* Canteen facilities on site for employee convenience
* Free on‑site parking
* Supportive and professional working environment
* Opportunities for career progression within a reputable dealership
Duties of the Service Advisor
* Managing customer vehicle arrivals and bookings efficiently
* Monitoring and updating workshop progress on multiple repair jobs
* Communicating regularly with customers regarding vehicle repair status
* Handling loan vehicles, including allocation and return
* Accurately entering all work details onto the dealer management system
* Assisting the Service Manager during peak periods, holidays, or absences
* Ensuring an exceptional customer experience through professional and clear communication
Requirements
* Previous experience as a Service Advisor within a main dealer environment is essential
* Strong customer service and communication skills
* Excellent organisational and time management abilities
* Ability to work effectively in a fast‑paced automotive service environment
* Knowledge of dealer management systems is advantageous
* Professional, proactive, and team‑focused approach
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