Are you passionate about delivering exception customer service? We’re excited to be recruiting for a Customer Service Administrator to join our client, based in Birmingham City Centre on an ongoing temporary basis for up to 3 months.
The hourly pay rate is £12.60 per hour, and hours of work are between 8:30am to 6:00pm, working 37.5 hours per week – please note this is an office-based position.
As a Customer Service Administrator, you will be responsible for:
Respond promptly to enquiries via phone, email, website, post, and other channels - communicate clearly, empathetically, and professionally, including in time-sensitive situations
Accurately log all contact and ensure detailed records are maintained
Manage and process membership applications and associated documentation
Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations As a Customer Service Administrator, you will have:
Previous experience in a customer service or administration position
Excellent telephone manner and communication skills
Strong attention to detail and ability to process information accurately
A positive team player who is adaptable and willing to support across departments
Good administrative and IT skills (Microsoft Office, CRM systems)