Join Our Lifesaving Team Airdesk Coordinator Full Job Description: Airdesk Coordinator Location: Coventry, CV3 4FR Hours: 40 hpw Benefits: Benefits Table Provisional Interview Date: 8th December 2025 Due to an internal promotion, we’re excited to be recruiting for an Airdesk Coordinator. Join our dedicated, life-saving team and play a vital role in making a difference every single day. As an Airdesk Coordinator with the National Children’s Air Ambulance, you’ll be at the heart of our operation, coordinating our specialist helicopter transfers for critically ill babies and children across the UK. From managing flight logistics and liaising with clinical teams to monitoring missions in real time, you’ll ensure every transfer runs smoothly, safely, and efficiently. What We Offer: Enhanced annual leave, with even more added as your service grows Additional annual leave purchase options Enhanced sick pay Life assurance Blue Light Card eligibility and access to generous discount schemes A supportive, purpose-driven team Access to our comprehensive Employee Assistance Programme ✨ What You’ll Be Doing: Coordinate the day-to-day running of the NCAA Airdesk to ensure quick and efficient aircraft mobilisation. Work in partnership with CPTs (Clinical Partner Teams) and flight crews to deliver an outstanding service. Liaise with hospitals, landing sites, airports, and emergency services to support safe operations. Communicate clearly and proactively before, during, and after each mission. Prioritise and adapt to changing needs in a dynamic environment. Complete incident reports and other required documentation. Provide administrative support and complete general tasks as directed by the Airdesk Team Leader. What We’re Looking For: Experience of either working within a control room environment, or a coordinating call centre type role, including scheduling and urgent response. Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained Have a high attention to detail and level of accuracy Be able to be resilient under pressure and to identify when support is needed for self or others Be able to effectively manage and prioritise a changing workload What’s In It For You: At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career. Click “Apply Now” and help us keep our helicopters flying and saving lives. *Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. ___________________________________________________________________________________________ Compliance Responsibilities In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for: Health & Safety and Environment Safeguarding Data Protection Equality, Diversity, and Inclusion Quality You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check. __________________________________________________________________________________________ Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.