THG Ingenuity is hiring a Fraud Agent in Manchester to review online transactions, investigate fraud, and ensure compliance with service level agreements. Responsibilities include processing chargebacks and refunds, utilizing fraud detection tools, and contributing to process improvements. Candidates must have at least 1 year of relevant experience, strong attention to detail, and excellent communication skills. This position requires adaptability and teamwork in a fast-paced environment. Expect a shift pattern covering evenings and weekends.
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