Senior Service Operations Manager - IT/Datacentre Managed Services Location:- London - 3 days Office, 2 Home. Salary:- to £80k-£90k Bens Environment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure. Our client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts. The role is accountable for 40 Staff and a Multi Million Pound Managed Services contracts. The Operations Manager is responsible for leading a team of managed services and project professionals (40 Engineers) who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts. Day to Day Duties include: * Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives. * Understand the unique operational needs and challenges of each account and develop customised operational strategies. * Foster deep relationships with Key customer stakeholders. * Meet and exceed financial / margin expectation deliverables at Account and Project level. * Identify opportunities for process improvement and efficiency enhancement. * Analyse existing processes and workflows to identify areas for optimisation. * Manage and allocate resources efficiently, including budgeting and resource planning. * Oversee inventory and supply chain management, ensuring timely availability of materials and resources. * Recruit, train, and manage a high-performing operational team focused on strategic account sales. * Set clear KPI's and performance expectations for the team. * Provide coaching, guidance, and support to help team members achieve their goals. * Collaborate with cross-functional teams (e.g. operations - key accounts/tech accounts and sales) to align strategies and resources. * Develop and maintain quality management systems working with theGlobal Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts. * Ensure compliance with all relevant laws, regulations, and industry standards. * Implement and maintain safety protocols to create a secure working environment. * Manage relationships with suppliers and vendors to optimize costs and improve service quality. * Negotiate contracts and agreements to secure favourable terms. * Provide regular reports and updates to senior management on the performance of strategic accounts Finance. * Provide guidance and support to team members, ensuring they meet their individual and team targets. * Ensure accurate reporting. * Communicate client feedback and insights to relevant teams for continuous improvement. * Establish key metrics to measure the progress and impact of operational strategic accounts. * Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts. Experiences Required: * Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services. * Key relationships with strategic account 'finance' customers. * Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions. * Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus. * Exceptional communication and presentation skills, both written and verbal. * Strong business acumen and a deep understanding of organisational dynamics. * Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. * Understanding and experience of the Managed Services industry. Apply now for full details. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk