Celebrating over 42 years in the care industry, Holmes Care Group is an award-winning, family-run care group, founded in 1982. The Group started with just one home and today employs over 1500 people across 23 homes around the UK!
From our Head Office in Upminster, Essex, we strive to ensure and oversee the best standards of care across our range of services.
Regional Support Manager
We are Holmes Care Group!
Weekly Hours: 40
Join our growing team where we're dedicated to enriching the lives of our residents and their families. Our passionate staff are the driving force behind making this purpose a reality! Our company core values are inspired by TRUST: we are Thoughtful, Responsible, Unique, Striving for excellence and Together.
Benefits Package:
* Excellent pay rates
* SSSC registration fees paid for (Scotland only)
* Company pension scheme
* Disclosure and Barring Service/PVG application paid for (permanent positions only)
* Refer a Friend Scheme paying up to £500
* Opportunity to join the Blue Light Card Scheme
* Access to Employee Assistance Programme and Occupational Health Provider
* Exclusive Online Retail Discounts and Cash Back
* Discounted Health Club memberships
* Access to bespoke online and face to face training provided by Holmes Care Group
* Additional on-going training and development opportunities
* Recognition schemes including annual Staff Appreciation Week and annual National Care Awards
What does the day of a Regional Support Manager look like?
The Regional Support Manager plays a key role in supporting the operational delivery of high-quality care across a portfolio of care homes within Holmes Care Group. Working closely with Home Managers and the Regional Operations Manager, the postholder will drive service improvement, ensure compliance with regulatory standards, and support homes in achieving excellence in care, occupancy, staffing and financial performance.
Under the direction of the Regional Operations Managers and Operations Director you will be required to:
* Provide hands-on operational support to Home Managers, particularly during periods of transition, regulatory scrutiny, or performance improvement.
* Monitor and support the implementation of service improvement plans, ensuring timely and effective action
* Conduct regular site visits, clinical audits, and walk rounds to assess quality, safety, and compliance.
* Support homes in achieving targets related to occupancy, agency reduction, and care quality.
* Facilitate training, mentoring, and coaching for Home Managers and senior care staff.
* Assist in the onboarding of new managers and support homes during leadership gaps.
* Use systems such as Optima, Zahara, and Evolve to monitor performance and escalate concerns.
* Prepare reports and updates for the Regional Operations Manager and senior leadership team.
* Promote a culture of continuous improvement, accountability, and person-centred care.
* Identify, plan, and implement operational improvements across our care homes.
* Analyse performance data and inspection outcomes to inform improvement strategies.
* Monitor and evaluate compliance with Care Inspectorate standards, Health & Safety regulations, and internal policies.
* Your usual duties will be carried out Monday to Friday, however there will be a reasonable expectation you may on occasion and as directed by the Regional Operations Manager required to work evenings weekends.
* There will be an element of weekend emergency on-call on a rotational basis also.
About You:
* Minimum of 2 years post-qualification nursing experience, ideally within a care home or adult social care setting.
* Proven experience in care home operations or regional support roles.
* Strong understanding of Health and Social care, CI & CQC regulation and standards
* Excellent analytical, communication, and project management skills.
* Experience in turnaround or service improvement roles.
* Full UK Driving license required.