Sitting within the Housing, Neighbourhoods and Building Services directorate, you will be directly reporting to and supporting the Head of Building Repairs. The role involves supporting the administration and governance of the Building Repairs Service, which comprises undertaking response repairs across our varied 17,000 housing stock and 900 corporate buildings to maintain and improve our properties.
The range of duties undertaken in the role will be varied and ensure the running of an efficient and effective service. Tasks may include but are not limited to:
* Arranging and providing administrative support in meetings including the production of agendas, meeting minutes, risk registers and management of action logs.
* Uploading and monitoring information on our IT systems, for example ensuring the repairs and stock database is updated with complaints and survey reports.
* Supporting with collating and preparing data for financial and performance measures across the service.
* Supporting with general administrative duties, including sending letters, raising orders, assisting with organising recruitment, auditing data for accuracy, managing calendars & emails of senior staff, etc.
Skills
1. Demonstrate excellent attention to detail with proficient keyboard skills and the ability to produce work efficiently and accurately under time constraints, including supporting the management of meetings to ensure that accurate information is recorded during meetings in a timely manner, preparing agendas, minutes, action logs and risk registers to a high standard, preparing and reviewing letters to residents, complaints, surveyor reports and updating the database as appropriate in a timely manner.
2. Can work independently and be well organised to be able to successfully manage multiple, competing workstreams to ensure that information is provided at the right time to a high standard.
3. You will need to have at least one of the following; GCSE Grade 9-4, GCSE Grade A-C, Functional Skills Level 2 in Maths & English.
4. Have excellent communication skills, including ability to ask effective questions to gather accurate information, handing over the right information to the right people at the right time, being assertive and challenging while dealing professionally with colleagues, service users, third parties and contractors, and having excellent customer service skills to deliver a high level of customer service.
5. Have the ability to understand what work is most important and prioritise as appropriate.
6. Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
7. Are competent to be trained to use a variety of IT databases and systems such as the Repairs and Maintenance Database, as they will need to be updated with timely, relevant and accurate information.
8. Have relevant experience of using all Microsoft packages; in particular be able to demonstrate practical IT skills using Word, Excel spreadsheets and Outlook. Knowledge of analysing data and MS Project to assist planning projects would be beneficial.
9. Sufficient knowledge and confidence to be able to work largely autonomously following briefing and direction provided by the Head of Service.
10. Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
11. Be able to use information to problem solve.
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