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Service Manager (Insight Platform)
Location: Head Office South
Working Hours: 37 (some weekend and evening work required)
Contract Type: Permanent
Salary: £35,920 - £51,640
Make a real difference in your community
Are you a dedicated and driven professional with essential experience working directly with young people and delivering high-quality models of care for young people, children, and families? Do you have a passion for making a meaningful difference in the lives of those affected by drug and alcohol use? If so, we'd love to hear from you.
About the Role
We are seeking an exceptional Young Person and Families Service Manager to lead our innovative new service in the London Borough of Haringey. In this pivotal role, you will drive a whole-family approach to supporting young people, children, and families who are using drugs or alcohol, or who have been impacted by a loved one's substance use.
You will provide strong leadership, inspire best practice, and ensure that our service delivers outstanding, compassionate, and effective support at every stage.
We are an organisation with an ambitious vision and a proven track record of delivering excellent services for young people, children, and families. Our team is passionate, committed, and driven by the desire to create lasting positive change.
Key Responsibilities:
* Lead and manage the Young Person and Families service, ensuring high-quality, trauma-informed support for young people, children, and families affected by substance use.
* Provide strong leadership and supervision to the team, fostering a positive, collaborative, and high-performing service culture.
* Develop and oversee effective models of care, ensuring they meet the needs of young people and align with best practice and safeguarding standards.
* Build and maintain strong partnerships with local agencies, schools, health services, and community organisations to enhance service reach and impact.
* Monitor service performance, use data to drive improvements, and contribute to the ongoing development and innovation of the service.
To Succeed in This Role, You'll Need:
* Essential experience working with young people (YP)
* Experience in delivering models of care for young people, children, and families
* Strong leadership skills and the ability to inspire, motivate, and guide a team
* A commitment to whole-family support approaches
* Passion, innovation, and a genuine drive to improve outcomes for the people we serve
This is an exciting opportunity to be part of a new and innovative service that will make a real impact in the community. You'll join a supportive organisation where your ideas and expertise will help shape the future of our work with families across Enfield.
Note: Some evening and weekend working may be required, dependent on service demands and programme delivery.
About Waythrough
Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.
With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.
Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you'll be part of one supportive team, sharing one purpose.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:
* 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
* Pension scheme with 4.5% employer contribution, matched up to 6.5%
* Life assurance (3× annual salary)
* Enhanced sick pay and family-friendly pay
* Birthday leave and the option to buy up to 5 extra days' annual leave
* Professional fee reimbursement for relevant qualifications
* 24/7 online GP access and Employee Assistance Programme
* Recognition and long service awards via our Way to Go and Aspirations portals
* £500 Recommend a Friend bonus
* Cycle to Work scheme and Credit Union membership
* Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
* Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.
If you need adjustments or support to apply, please email .
How to Apply
If you're viewing this advert on an external platform such as Indeed, please click 'Apply via Company Website' to view the full job description and submit your application.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.