Customer Accounts Advisor - 12 Month fixed term contract / Secondment - Andover, BA11 4BN, United KingdomWe are looking for a passionate and enthusiastic individual to join the customer accounts team on a 12 Month Fixed Term Contract. The team provide an efficient and supportive arrears management service to our customers.What you’ll be doingAs a customer accounts advisor, you will support and work alongside the Customer Accounts Officers. You’ll be responsible for assisting in pursuing low level rent arrears as well as, garage debts. You’ll work with our customers in processing their refunds. You will also be responsible in liaising with the Local Authorities regarding housing benefit claims and processing any housing benefit overpayments.With a focus on achieving positive outcomes, you’ll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further. Customer Accounts Somerset Team work from home, with occasional visits to our HUB in Frome and other small HUBS in the region. About youWe are looking for an individual who is committed to delivering excellent customer service who will establish, develop and maintain effective working relationships with our customers, external agencies and colleagues.You’ll have excellent communication skills, both written and verbal, and have a good eye for detail and accuracy when presenting information. You’ll be proficient in the use of IT including the Microsoft Office suite and CRM databases. You will be able to work at a fast pace, dealing with queries efficiently and provide positive outcomesYou’ll need to have a flexible approach to meet the needs of our customers, including local and regional travel. You’ll need to have a UK driving licence and access to your own vehicle for work purposes.What’s in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them and their teamA focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan for allWe invest in colleagues’ careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised thank you and monthly and annual awards.Ready to apply?We’re passionate about creating an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. So, do you have a ‘can do’ attitude? Are you flexible and able to fulfil the needs of our business? If you think you fit the bill and you’re ready for a new challenge we’d love to hear from you.If you would like to be considered for this excellent opportunity please use the information provided in the advert and role profile to let us know why you’d be a good fit for this role.You will be required to undertake a basic DBS check if successful.