JOB DESCRIPTION
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
The Guinness Partnership is looking to recruit a Senior Rent, Service Charge & Customer Accounts Officer to join a busy thriving team where customer service and a hard-working attitude will be key.
About the role
We have an exciting opportunity for Senior Rent, Service Charge & Customer Accounts Officer to join our team on a fixed term basis for 12 months.
You will manage complex caseload and liaise with key stakeholders to deliver timely and effective services. You will collaborate with others to prevent & reduce debt and deliver value for money, whilst acting as a subject matter expert to support colleagues and training.
What we're looking for
We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only have experience of delivering high quality services in a customer focused environment, but you'll also have good knowledge of appropriate legislation and best practice of social housing rent. You'll also be able to demonstrate:
• Proven experience of delivering high quality services in a customer focused environment.
• Proven experience of investigating and resolving complex billing / collection enquiries.
• Experience of developing relationships and stakeholder management.
• Good knowledge of appropriate legislation and best practice social housing rent.
• Excellent attention to detail.
• Proven influencing & negotiating skill
If this sounds like you then we'd love to hear from you. To apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.
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Benefits
• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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