Senior Technical Implementation Consultant
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As a Senior Technical Implementation Consultant, you will work to deliver our WorkForce Software (WFS) Suite—including Time, Scheduling, Integrations, and related components—in a way that solves the unique business challenges for each client. You will spend your day working with project teams to ensure our suite of products are developed to meet client needs and are delivered successfully by configuring the software. A Senior Technical Implementation Consultant performs coding, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and product knowledge by taking training courses and maintaining certifications.
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Your communication style—whether in person, over the phone, or in writing—is clear and easy for our clients to understand and act on. Your client satisfaction scores reflect your effectiveness. Pace should not scare you. We also have a healthy dose of fun and friendships that last because we value inclusion and diversity.
What You’ll Do: Responsibilities
* Configure the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the client business requirements using JavaScript, HTML, or other scripting tools.
* Lead and participate in business requirements gathering and refinement with the client in meetings and client workshops. Create, maintain business requirement documents, use cases, and process diagrams.
* Comprehend the WorkForce Software Product configuration requirements, including naming conventions, database impact, customizing templates, troubleshooting settings, and product setting implementation sequencing.
* Understand the project scope and implementation approach while identifying and escalating out-of-scope requirements to key stakeholders.
* Guide complex issues, including administrative and configuration challenges.
* Communicate roadblocks and seek guidance in a timely manner.
* Create complex formulas that leverage mathematical and/or programming skills.
* Perform unit and system testing of configured application and ensure test cases pass as described by their requirements.
Requirements
* 4–6 years of experience in software implementations.
* Minimum 3–5 years of experience with programming languages, preferably JavaScript and/or SQL.
* Experience in implementing or training on a packaged software system or a highly complex internally developed application.
* Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
* Understanding of Waterfall and Agile methodologies, frameworks, and practices in a services delivery role.
* Familiarity with report writers such as Crystal Reports, Cognos, Actuate, etc.
* Ability to travel up to 50% with potential for international travel.
Preferred Qualifications
* Strong comprehension of implementation principles and lifecycles.
* Demonstrates technical aptitude to learn quickly and adapt to new circumstances.
* Ability to work on a dynamic, client-focused team and establish excellent working relationships.
* Familiarity with or background in HR, Payroll, or Workforce Management.
* Experience providing application support for complex software systems.
Associates Located Near an ADP or WorkForce Office
Associates located near an ADP or WorkForce office are expected to follow the ADP hybrid work model.
Required Education and Experience
A college degree is great but not required. The following experiences are acceptable:
* Experience noted above.
* Military experience—ADP values the discipline, commitment, and problem-solving skills of veterans.
You’ll Love Working Here Because You Can
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives.
* Belong by joining a Business Resource Group that connects you globally with networks and allies.
* Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
* Continuously learn through ongoing training, development, and mentorship opportunities.
* Be your healthiest—best‑in‑class benefits start on Day 1 because healthy associates are happy.
* Focus on your mental health and well‑being. We provide exceptional service to our clients, and that depends on each of us taking care of ourselves and one another.
* Join a company committed to giving back and generating a positive impact on the communities we serve.
* Get paid to pay it forward—company‑paid time off for volunteering for causes you care about.
Compensation and Benefits
Base salary offers for this position may vary based on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
The compensation for this role is $0.00 - $0.00 / Year*
A Little About ADP
ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and is a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP
ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, applicant merit, and job performance.
Ethics at ADP
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Human Resources Services
Location Information
London, England, United Kingdom
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