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A dynamic opportunity is available for an experienced Work Planner / Scheduler to join a fast-paced and skilled team delivering a wide range of mechanical and electrical engineering services. The successful candidate will play a critical role in supporting the planning and coordination of daily operations, ensuring effective communication between engineers, subcontractors, and clients, and maintaining high service standards across all scheduling activities.
Key Responsibilities:
* Coordinate and schedule daily, emergency, and reactive works by liaising directly with engineers and subcontractors.
* Book repairs and appointments, ensuring the appropriate resource is allocated to each job.
* Monitor multiple work portals throughout the day to prevent missed jobs and ensure adherence to service-level agreements (SLAs).
* Manage and update engineers’ schedules, contributing to accurate final timesheets.
* Prepare, maintain, and distribute operational reports to meet client deadlines.
* Input and manage job data through systems such as Joblogic or Simpro.
* Oversee administrative responsibilities related to company vehicles (e.g. tax, MOT, and servicing).
* Format and issue letters to prompt action or highlight works requiring scheduling.
* Ensure smooth communication between office staff and field engineers.
* Adhere to GDPR guidelines and handle all personal data securely.
* Manage inbound and outbound calls, handling enquiries in a professional and efficient manner.
Requirements:
* Proven experience in a similar scheduling or planning role is essential.
* Background in engineering or construction industries is highly desirable.
* Excellent multitasking and time management skills.
* Strong communication skills, both written and verbal.
* Ability to work independently and collaboratively in a team environment.
* Comfortable working under pressure and meeting multiple deadlines.
* Proficiency with job management software (e.g. Joblogic, Simpro) is advantageous.
* Reliable and self-motivated, with a proactive approach to problem-solving.
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