Description
Monday-Sunday6pm-10pm
As Out of Hours Planner, you
will provide support to the Operations Support team to ensure that
the Company’s work is effectively coordinated through communication
with internal and external customers as well as the management of
the business and client database
systems.Key
Responsibilities Provide a
front-line telephone service to both internal and external
customers Liaise with Supervisors and
sub-contract teams to ensure programmes are delivered ensuring that
all the client and operational requirements are met in a
professional and efficient manner Ensure that
all the client and operational requirements are met in a
professional and efficient manner Maintain
timely and accurate input and uploading of information into the
works management systems, ensuring that all issues are recorded and
escalated Ensure the highest level of customer
service is achieved to both external and internal customers,
providing excellent customer satisfaction every time
Ensure the collation, co-ordination and distribution of
the operational job pack Provide daily and
weekly reports as required and to ensure that all service levels
and objectives are achieved Provide a positive
and innovative input into the team, through provision of solutions
to problems and embracing change Ensure that
safety issues are reported in line with Company
procedures Experience and
Qualifications Provide a
front-line telephone service to both internal and external
customers Liaise with Supervisors and
sub-contract teams to ensure programmes are delivered ensuring that
all the client and operational requirements are met in a
professional and efficient manner Ensure that
all the client and operational requirements are met in a
professional and efficient manner Maintain
timely and accurate input and uploading of information into the
works management systems, ensuring that all issues are recorded and
escalated Ensure the highest level of customer
service is achieved to both external and internal customers,
providing excellent customer satisfaction every time
Ensure the collation, co-ordination and distribution of
the operational job pack Provide daily and
weekly reports as required and to ensure that all service levels
and objectives are achieved Provide a positive
and innovative input into the team, through provision of solutions
to problems and embracing change Ensure that
safety issues are reported in line with Company
procedures Salary and
BenefitsWe offer a competitive
salary based on experience along with a full benefits
package. Network Plus is
proud to be an Equal Opportunity Employer. We celebrate diversity
and do not discriminate based on race, religion, colour,
nationality, sex, sexual orientation, age, veteran status,
disability status, or any other applicable characteristics
protected by law. We are
Armed Forces-friendly. We welcome applications from ex-Armed Forces
personnel, reservists, armed forces veterans, cadet instructors and
military spouses/partners.
We understand that privacy and the security
of your personal information is extremely important. By applying
for this role, you agree to the terms of our privacy
policy. About
Network Plus Network Plus is an award-winning
business delivering essential utility and infrastructure services
for the UK’s major providers of gas, power, telecoms, transport,
water, and wastewater.
We value the variety of experience,
perspective, and other points of difference our workforce, clients,
and supply chain offer.
We are actively working with colleagues
across the Network Plus Group to develop an inclusive environment –
we want all our employees to feel valued and included to enable
everyone to thrive at work and understand the value of their
contribution matters no matter their background, identity, or
circumstances.