Our client, a leading company in the aerospace sector, is seeking a Customer Service Account Manager to join their team permanently. This position involves serving as the initial point of contact for customer enquiries, managing and resolving concerns, maintaining accurate records, providing technical support and collaborating with other departments to ensure a positive customer experience. Key Responsibilities: Serve as the initial point of contact for customer enquiries and issues, responding professionally and empathetically. Maintain high customer satisfaction by building rapport and establishing strong relationships with customers. Ensure periodic service reviews are carried out with customers. Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations. Assist customers with order enquiries, shipment tracking and returns or exchanges. Maintain accurate records of customer interactions and enquiries. Provide basic technical support, troubleshoot issues and escalate complex problems as needed. Collaborate with other departments to resolve customer issues and ensure a positive customer experience. Identify customer enquiry trends and provide feedback for process improvement. Follow communication procedures, guidelines and policies while maintaining a positive brand image. Raising sales orders in the business IT systems against customer POs. Processing forms, applications and requests. Maintain ...