About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About the role
As a Support Administrator, you will play a key role in delivering efficient and accurate administrative support to the Home Manager and wider team. You’ll be responsible for a range of administrative and finance-related duties that contribute to the smooth day-to-day running of the home. This includes supporting with payroll processing, recruitment administration, invoice handling, and petty cash reconciliation.
Reports to: Home Manager
Key duties and responsibilities
* Provide general administrative support across the home.
* Assist with finance tasks including petty cash handling, batching, and receipting income.
* Answer telephone calls professionally, taking and passing on messages accurately.
* Welcome visitors, providing a helpful and friendly first point of contact.
* Respond to requests, queries, and minor complaints, escalating when necessary in line with company policies.
* Process orders as directed (e.g. uniforms, stationery, cleaning supplies).
* Provide recruitment administration support including applicant tracking and interview coordination.
* Carry out any other reasonable duties as required by the Home Manager.
Skills and attributes
* Strong IT skills, including confidence with Microsoft Excel and Word, and the ability to learn new systems quickly.
* Excellent communication and interpersonal skills.
* Well-organised with the ability to prioritise tasks and manage time effectively.
* Willingness to learn and develop new skills.
* Previous experience in a similar administrative role is desirable but not essential.
What will you gain?
You’ll be part of a friendly, supportive team that values your contribution. We put people at the heart of everything we do – including our staff. You’ll have access to ongoing learning and development opportunities and the tools you need to succeed in your role.
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