Salary: £40,000 - 48,000 per year Requirements: Relevant technical qualification or hands-on experience in electronics, IT, or computer-based systems Previous experience in technical support, helpdesk, or customer-facing support Strong problem-solving and organisational skills Clear, confident, and professional communication Proactive, self-motivated, and comfortable in a fast-paced environment Responsibilities: Provide first-line technical support to customers, sales, and configuration teams Handle product and application queries both pre- and post-sale Log, track, and resolve technical issues, escalating where necessary Manage product returns and repairs in line with ISO procedures Assist with product testing, compliance checks, and technical documentation Support internal training and knowledge sharing Contribute to continuous improvement and Lean initiatives Technologies: Support More: We are a respected and innovative technology company specialising in advanced computer-based measurement and automation systems, located in Brighton. We offer a basic salary of £25,000-£28,000, alongside benefits such as private health and dental cover after the qualifying period, a non-contributory pension scheme, death in service benefit, 25 days of holiday plus bank holidays, and half-day Fridays to ensure a healthy work-life balance. This role is a fantastic opportunity to join our collaborative engineering team, where you will provide essential technical support while developing your career in a fast-growing, forward-thinking environment. last updated 8 week of 2026