Overview
Lookers Stoke BMW
Contract Type: Permanent
Salary: £26,000-£30,000 with OTE up to £6,000
Hours: Monday-Friday 8:00am-6:00pm and Saturdays 8:30am-12.30pm
Lookers Stoke BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.
Our impressive Stoke BMW dealership is the place to be!
As a Service Advisor at Stoke, you will benefit from continuous training opportunities through our in-house brand development, as well as guidance and support from your fellow Service colleagues. This is a truly exciting opportunity with potential for progression opportunities within Lookers!
1. Booking MOTs, services and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
4. Managing a high-volume of customers daily as well as telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
6. Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
7. Competitive salaries with structured pay scales and progression as you grow within the business
8. Generous annual leave that increases with your length of service
9. Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
10. Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
11. Eyecare vouchers to help cover vision care needs
12. Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
13. Dental insurance for everyday dental care and unexpected treatments
14. Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
15. MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
16. Free Will writing services to help plan for the future
17. Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
18. Discounted gym memberships to support an active lifestyle
19. Travel insurance to help you explore with confidence
20. Access to home and technology vouchers
21. bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.