Job Title: Operational Support Assistant Appointments & Scheduling
Location: Dartford
Reports To: Operations Manager
Job Type: Full Time
Job Purpose
To provide vital operational support by planning and scheduling appointments between residents and field-based auditors. The Operational Support Assistant ensures appointments align with client targets and deadlines, enabling efficient and timely completion of audits and associated works.
Key Responsibilities
1. Appointment Scheduling:
* Contact residents by phone, email, letters & text to arrange appointments for auditors or inspectors to carry out visits or works.
* Coordinate schedules between residents and available field staff, optimising routes and availability.
* Review and consider client targets and deadlines when booking appointments to ensure compliance with contractual requirements.
2. Communication & Liaison:
* Act as a primary point of contact for residents regarding appointment booking, rescheduling, and general inquiries.
* Liaise regularly with auditors, contract managers, and operations teams to confirm appointment logistics and changes.
3. Database & Records Management:
4. Input, update, and ...