Permanent
Full time (37 hours per week)
We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.
What you will be doing:
· Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
· Managing cases where a greater focus or intervention is required.
· Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
· Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
· Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
We’d love to meet someone with:
· Excellent customer service skills putting the customer at the heart of what we do
· Good problem-solving, negotiation and influencing skills
· Strong communication skills, both written and verbal
· Excellent time management and organisational skills
· Experience of working in partnership with internal teams and external organisations to achieve shared goals
Amongst what we offer you is:
· A competitive salary of £35,000 (inclusive of essential car user allowance)
· 28 days holiday PLUS Bank Holidays
· A generous contributory pension scheme
· Private health care
· Free life assurance
· Access to an extensive suite of wellbeing services and tools including a digital gym
· Opportunities for learning and development
· Discounted gym membership
· Retail discount scheme
Please note the successful candidate will need to complete a Basic DBS application.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED