Overview
The Field Service Technician ensures that customers can use Mobile Water Solutions - rental equipment safely and efficiently to support an optimal performance. Activities include technical support installation, commissioning and maintenance services for mobile water treatment equipment that is rented out to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies. All Employees in Mobile Water Solutions are fully committed to the organisations' Environmental and Social Impact goals.
Job Responsibilities
* Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.
* Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.
* Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.
* Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.
* Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
* QHSE: Ensure all assets are kept in a safe condition, including fire extinguishers and first aid kits. Enforce risk assessments during deployment of mobile assets. Ensure sub-contractors are H&S approved and operate according to plans. Report any incidents, near-misses, or hazards promptly to management and assist in the investigation process to prevent future occurrences.
* Corporate Social Responsibility: Follow the Net Zero Commitment of the Saur Group to be an environmentally responsible company. Engage in and be part of a socially responsible company creating positive impact to all stakeholders including workers, communities, customers and our planet. Ensure high standards of social and environmental performance are continuously met whilst maintain transparency and accountability. Take responsibility and action to protect the health and safety of all employees. Follow relevant, sustainable policies and practices, report social or environmental concerns in their daily work to their line manager and, work collaboratively with colleagues and external stakeholders to support initiatives that enhance the company's overall social and environmental impact.
* Training: In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment.
* Inventory Management: Monitoring the inventory of, ordering spare parts when needed, and coordinating with suppliers.
* Troubleshooting: Diagnosing and resolving technical problems efficiently to minimize downtime for customers.
* Reporting: Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.
Note: This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. Performs other duties of similar nature and level as assigned. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
* Technical (vocational) school diploma or equivalent mechanical and electrical work experience.
* Proven work experience as Field Service Technician/Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field) for at least 3 years.
* Experience and proven capability to work across cultures, borders, and different methods of executing business within an international team.
Travel Requirements
With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year.
About Us
At NSI Mobile Water Solutions, we believe in "Professionalism, Communication, Teamwork, External Focus and Service Excellence". We offer training and career development plans with competitive salary, benefits, and incentive. NSI Mobile Water Solutions is an equal opportunities employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.
Mobile Water Solutions is an equal opportunities employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.
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