TieTalent Loughborough, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Support Specialist role at TieTalent
TieTalent Loughborough, England, United Kingdom
13 hours ago Be among the first 25 applicants
Join to apply for the Customer Support Specialist role at TieTalent
Get AI-powered advice on this job and more exclusive features.
About
Job Title: Customer Support Representative Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience. Key Responsibilities:
* Respond promptly to customer enquiries via phone, video calls and emails.
* Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
* Maintain accurate records of customer interactions and transactions on Zendesk.
* Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
* Onboarding of new customers on to the platform.
* Escalate any complex issues to the Head of Training and Service.
* Upselling additional services that are available on the system. Requirements:
* Excellent verbal and written communication skills.
* Proactive approach
* Customer service of the highest standards
* Ability to work independently and as part of a team.
* Strong problem solving skills and attention to detail.
* Previous experience in a customer support role.
* Previous experience in in the recruitment industry (preferred, not essential) What We Offer:
* Full Training provided – in office for 4 to 8 weeks
* A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
* The chance to be part of a dynamic and innovative team. Salary and Working Schedule:
* £25k to 35K depending on experience
* Monday to Friday (no weekend support)
* 9am to 5.30pm
* Loughborough, England, United Kingdom
About
Job Title: Customer Support Representative Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience. Key Responsibilities:
* Respond promptly to customer enquiries via phone, video calls and emails.
* Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
* Maintain accurate records of customer interactions and transactions on Zendesk.
* Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
* Onboarding of new customers on to the platform.
* Escalate any complex issues to the Head of Training and Service.
* Upselling additional services that are available on the system. Requirements:
* Excellent verbal and written communication skills.
* Strong computer literacy.
* Proactive approach
* Customer service of the highest standards
* Ability to work independently and as part of a team.
* Strong problem solving skills and attention to detail.
* Previous experience in a customer support role.
* Previous experience in in the recruitment industry (preferred, not essential) What We Offer:
* Remote working
* Full Training provided – in office for 4 to 8 weeks
* A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
* The chance to be part of a dynamic and innovative team. Salary and Working Schedule:
* £25k to 35K depending on experience
* Monday to Friday (no weekend support)
* 9am to 5.30pm
* Loughborough, England, United Kingdom
Languages
* English
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at TieTalent by 2x
Get notified about new Customer Support Specialist jobs in Loughborough, England, United Kingdom.
Loughborough, England, United Kingdom 1 day ago
Leicester, England, United Kingdom 2 weeks ago
Event Organiser, Judicial Office (Ref: 7502)
Loughborough, England, United Kingdom 1 week ago
Enderby, England, United Kingdom 1 week ago
Customer Support and Aftersales Administrator
Loughborough, England, United Kingdom 4 days ago
Leicester, England, United Kingdom 23 hours ago
Customer Service Specialist - Technical Support
Whetstone, England, United Kingdom 1 week ago
Burton Joyce, England, United Kingdom 3 hours ago
Leicester, England, United Kingdom 23 hours ago
Ashby-De-La-Zouch, England, United Kingdom 1 week ago
Derby, England, United Kingdom 3 days ago
Nottingham, England, United Kingdom 2 weeks ago
Hinckley, England, United Kingdom 2 weeks ago
NHS Talking Therapies Patient Coordinator/Administrator
Nottingham, England, United Kingdom 1 week ago
Long Eaton, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 3 weeks ago
Derby, England, United Kingdom 2 weeks ago
Enderby, England, United Kingdom 3 weeks ago
Narborough, England, United Kingdom 3 weeks ago
Derby, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 3 days ago
Administration Officer - Leicester County Court (Ref: 7458)
Burton Upon Trent, England, United Kingdom 2 days ago
Ashby-De-La-Zouch, England, United Kingdom 1 week ago
Bingham, England, United Kingdom 1 week ago
Introducer Support & Engagement Coordinator
Turnditch, England, United Kingdom 1 week ago
Kirkby-In-Ashfield, England, United Kingdom 4 days ago
Tamworth, England, United Kingdom 4 days ago
Derby, England, United Kingdom 4 days ago
Mansfield, England, United Kingdom 3 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr