We're seeking a confident and enthusiastic Head Veterinary Receptionist to lead our wonderful team of Receptionists. The ideal candidate will bring strong experience from a similar background, along with a positive, approachable, and adaptable mindset. This role requires a hands-on leader who leads by example and is committed to spending time each week working directly alongside the team to promote collaboration and excellence.
Your day-to-day
* Manage Pet Health Club plans for Whitton & Osterley (if not overseen by the PM)
* Prepare and update monthly display boards
* Collaborate closely with the PM/CD to ensure smooth daily operations, including appointment scheduling and adjustments
* Communicate with the PM regarding any changes impacting clients
* Conduct weekly one-on-one meetings with the PM
* Handle debtor management (if not delegated to the PM)
* Manage banking and petty cash processes (if not delegated to the PM)
Why join us?
Alcombe Vets, Ealing, is a busy first opinion practice in the heart of a lovely neighbourhood. There is a beautiful park in front of the practice that offers a lovely place for summer lunches. We are also a short walk from the underground station served by the Piccadilly line and very close to Ealing Broadway.
Your shift pattern
This is a full-time role working 40 hours per week, across a variety of shifts.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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