Job Details
Job Title: Lifeline Scheme Manager
Reference: Darlington 5281273
Salary: £14.13 per hour PAYE with accrued holiday and pension contribution
Hours: 37 hours per week Monday-Friday
Role length: 2 months opening assignment
Job type: On-site
Location: Darlington
EDBS Required
Role Overview
You’ll deliver high-quality, person-centred support to Lifeline clients, promoting independence and wellbeing through technology, safe environments, and tailored activities. You’ll respond to emergency calls, carry out risk assessments, deliver first aid when required, and ensure accurate recording of all actions. The role also involves supporting clients through periods of illness or bereavement, responding to equipment or alarm issues, and maintaining clear administrative records.
You’ll promote sheltered and extra care housing in the community, manage tenant viewings and sign‑ups, and encourage the use of Telecare equipment. Regular client visits, wellbeing checks, and property assessments are part of your day-to-day, along with safeguarding responsibilities and liaising with other agencies to ensure appropriate care and support.
You’ll also oversee contractors, promote tenant engagement, and ensure the building and equipment remain safe, functional, and compliant.
Key Responsibilities
* Respond promptly to emergency calls and deliver first aid including CPR and defibrillator use
* Carry out home visits, reviews, and wellbeing checks
* Record all calls, actions, and client interactions accurately
* Support tenants and families during illness, hospitalization, or bereavement
* Promote independence and social inclusion among residents
* Liaise with housing management and external agencies for additional support or interventions
* Manage building safety checks, contractor performance, and scheme facilities
* Market the service locally and assist with tenancy sign-ups and viewings
* Maintain compliance with all Health & Safety and safeguarding procedures
Qualifications
* Minimum 2 years’ experience supporting vulnerable clients, including those with challenging behaviours
* Experience responding to emergencies and using initiative within set policies and procedures
* Good knowledge of safeguarding and data protection practices
* Confident IT skills, especially in Microsoft Office
* Calm, empathetic, and professional approach to customers and families
* Able to work independently and manage competing priorities
* Physically able to carry out the requirements of the role and travel independently
Desirable
* Experience in housing, social care, or community support settings
* First Aid qualification
* Knowledge of assistive technology or Telecare systems
How to Apply
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Submit your CV and cover letter.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion.
#J-18808-Ljbffr