Job Description
To provide design and technical expertise in relation to housing repairs, damp, disrepair, and improvement remedials.
To provide a customer focused service for internal and external customers which is focused on excellent delivery, service improvement and maximising efficiency.
To contribute to the delivery of an effective and focused property/asset management service for the council.
Responsibilities
Key Service‑Related Accountabilities
* Lead on all technical investigation in liaison with appointed contractors.
* Ensuring all projects have a formal brief, specifications, procurement plans and tender documents, and are robustly managed, in accordance with the contract.
* Operate systems and procedures to process face to face, telephone and written enquiries and utilise IT and new technology to maximise office efficiency and service delivery.
* Proactively contribute to change management by taking a systems thinking approach in order to identify areas for improvement.
* Deal with queries, liaising with internal and external contacts and providing advice and guidance where required.
* Deliver services in accordance with key performance indicators, service standards and quality systems.
* Lead on work priorities set by the Repair Contract Liaison Manager.
* Look for opportunities to bring in income streams into the council and horizon scanning for digital/business opportunities, innovation and efficiency savings across the council.
Key Corporate Accountabilities
* Work collaboratively and support other colleagues to deliver Team Plans and Corporate Plan.
* Take a collaborative approach to delivering support across the team/service, supporting colleagues to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing knowledge, experience and resources across teams in the council.
* Contribute and support the development and delivery of the Council’s strategies and policies as required.
* To work on cross cutting corporate issues/projects as required.
* To work collaboratively with colleagues across the council to promote a culture of continuous improvement and good governance.
Essential Knowledge and Experience
* Experience of creating detailed repair schedules and specifications for building works.
* Experience of drawing plans using computer aided design software.
* Experience of administering building contracts.
* Experience in work within local authority/housing association environment.
* Experience of developing relations, negotiating and working with key strategic stakeholders such as contractors.
* Experience of preparing reports for internal or external circulation.
* Experience in dealing with and managing resident expectation.
* Detailed understanding of the cause and remedy of disrepair and dampness in properties.
Essential Skills and Abilities
* The ability to survey existing buildings to identify defects and their likely cause.
* Good written, verbal communication skills.
* IT skills and computer literacy.
* The ability to sensitively negotiate solutions to problems arising during building works between vulnerable clients and contractors.
* The ability to challenge poor performance and sub-standard workmanship.
* The ability to prioritise and manage own caseload.
* The ability to undertake and pass appropriate training on the housing health and safety rating system.
* The ability to use Microsoft Office software including Microsoft Word and Outlook and other office software appropriate to the role (e.g. NEC and Civica).
* The ability to carry out site surveys in order to draw up accurate scale plans and elevations.
Educational Requirements
* HNC/HND in construction or equivalent.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
* All employees are eligible to join the Local Government Pension Scheme (LGPS).
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part‑time employees.
* In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas.
* Norwich City Council supports its employees through the provision of occupational health and employee assistance support.
For further information on this role, please see full job description attached.
#J-18808-Ljbffr