Are you compassionate, motivated, and dedicated to supporting people to remain safe and well in their own homes. We are offering an exciting opportunity for a Band 3 Community Healthcare Support Worker to join our innovative Community Frailty Virtual Ward.
This service delivers high quality, personalised care to adults living with frailty across Plymouth, the South Hams and West Devon. You will play a vital role in supporting the clinical team to provide safe, responsive care in the community, helping to prevent unnecessary hospital admissions and enhancing patient independence and wellbeing.
please notethat this role may not be eligible for sponsorship under the Skilled Workerroute, please refer to the Direct Gov website for more information with regardsto eligibility
All Livewell Southwest staff are expected to able and willing to work across a 7 day service.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity
Main duties of the job
As a Community Healthcare Support Worker, you will be working as part of a multidisciplinary team delivering care to patients in their own homes.
Taking ECGs, Clinical observations, Venepuncture and Bladder scanning, supporting the clinicians with information gathering and ongoing monitoring of frailty related symptoms
Working closely with Frailty Practitioners, Clinical nurse specialist, Frailty nurses, Therapists, and other medical professionals to ensure coordinated, patient centred care
Contribute to early identification of deterioration and escalation where needed
Promote independence, dignity, and safe self management
About us
Livewell Southwest is an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall. Our teams work in community hospitals, GP practices, sportscentres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve.
We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives.
We prioritise employees' development, offering protected CPD time, trainingpathways, leadership programs, and funding for qualifications like the CareCertificate and Nurse Training Scholarships. Our induction and preceptorshipprograms ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager listed in the job advert.
Job responsibilities
Senior Healthcare Assistant Band 3Department: AFSS Community ServicesResponsible to: Line Manager
Job Purpose
The Senior Healthcare Assistant HCA supports registered nurses in delivering safe, high quality physical, social, and psychological care to patients in community settings. The role includes recognising and reporting changes in condition, undertaking delegated clinical tasks once competent, and providing mentorship and guidance to junior staff. Registered nurses retain overall clinical responsibility.
Scope and Range
Work under the direction of registered staff, including periods of unsupervised working in the community.
Support qualified staff in personal care, mobility, manual handling, and daily living activities. Liaise with the multidisciplinary team MDT across inpatient, community, statutory, and voluntary services.
Undertake delegated clinical tasks once assessed as competent, including wound care, ECGs, venepuncture, catheter care, phlebotomy, vital signs, blood glucose monitoring, pulse oximetry, and use of risk assessment tools e.g., Waterlow, MUST. Provide information to patients/carers, identify safeguarding concerns, and recognise when referral or signposting is needed.
Work within own competence and role boundaries, seeking support when required.
Provide self directed therapeutic activities for patients, which may include lone working.
Support service improvements, audits, and quality projects.
Mentor HCAs and students.
Maintain Health & Safety and Infection Control standards.
Main Duties and Responsibilities
1. People Management
Support the development of the Senior HCA role and assist less experienced staff.
Participate in supervision and receive line management support.
2. Financial Physical Resources
No budget responsibility but must use resources responsibly and in line with policies.
3. Administration
Report changes in condition to registered staff and document appropriately.
Use organisational IT systems and email as required.
4. Direct Patient Care
Provide compassionate physical and emotional care, supporting dignity and independence.
Monitor physical health and elevate concerns.
Support recovery focused approaches in collaboration with patients and carers.
Participate in assessments, discharge planning, care planning, and reviews.
Support therapeutic activities and record interventions electronically.
Escort patients to appointments and manage patient property.
5. Policies and Service Development
Adhere to all Livewell Southwest policies including uniform, infection control, safeguarding, Health and Safety, and incident reporting.
Participate in service development and mandatory training.
6. Other Responsibilities
Work within competence and complete required shared skills e.g., clinical observations, falls prevention, wound dressing, frailty awareness.
Participate in induction, clinical supervision, appraisal, and professional development.
Report accidents, incidents, or unsafe practice promptly.
Communications and Relationships
Act as a professional representative of Livewell Southwest.
Communicate politely and respectfully with patients, staff, and the public.
Use effective communication skills, adapting to barriers such as hearing loss, language difficulties, or cognitive impairment.
Promote a recovery-oriented environment and support patient motivation and engagement.
Physical Requirements
Competent in IT and electronic record systems.
Carry out observations and clinical tasks e.g., phlebotomy, wound care, ECGs.
Assist with clinical supplies and stock levels.
Travel across Plymouth when required.
Complete breakaway training; carry a personal alarm in community settings.
Demonstrate emotional resilience.
Additional Organisational Requirements
Comply with policies including Health and Safety, Risk Management, Infection Control, Safeguarding, and Data Protection.
Engage in reducing carbon emissions through sustainable working practices.
Post may evolve; duties reviewed annually at appraisal.
Must adhere to No Smoking and No Alcohol policies.
Person Specification CondensedQualifications
NVQ Level 3 in Health and Social Care or equivalent.
Care Certificate or willingness to undertake.
Additional training relevant to physical healthcare.
Vocational Qualification Level 2.
Job description
Job responsibilities
Senior Healthcare Assistant Band 3Department: AFSS Community ServicesResponsible to: Line Manager
Job Purpose
The Senior Healthcare Assistant HCA supports registered nurses in delivering safe, high quality physical, social, and psychological care to patients in community settings. The role includes recognising and reporting changes in condition, undertaking delegated clinical tasks once competent, and providing mentorship and guidance to junior staff. Registered nurses retain overall clinical responsibility.
Scope and Range
Work under the direction of registered staff, including periods of unsupervised working in the community.
Support qualified staff in personal care, mobility, manual handling, and daily living activities. Liaise with the multidisciplinary team MDT across inpatient, community, statutory, and voluntary services.
Undertake delegated clinical tasks once assessed as competent, including wound care, ECGs, venepuncture, catheter care, phlebotomy, vital signs, blood glucose monitoring, pulse oximetry, and use of risk assessment tools e.g., Waterlow, MUST. Provide information to patients/carers, identify safeguarding concerns, and recognise when referral or signposting is needed.
Work within own competence and role boundaries, seeking support when required.
Provide self directed therapeutic activities for patients, which may include lone working.
Support service improvements, audits, and quality projects.
Mentor HCAs and students.
Maintain Health & Safety and Infection Control standards.
Main Duties and Responsibilities
1. People Management
Support the development of the Senior HCA role and assist less experienced staff.
Participate in supervision and receive line management support.
2. Financial Physical Resources
No budget responsibility but must use resources responsibly and in line with policies.
3. Administration
Maintain accurate, confidential patient records.
Report changes in condition to registered staff and document appropriately.
Use organisational IT systems and email as required.
4. Direct Patient Care
Provide compassionate physical and emotional care, supporting dignity and independence.
Monitor physical health and elevate concerns.
Support recovery focused approaches in collaboration with patients and carers.
Participate in assessments, discharge planning, care planning, and reviews.
Support therapeutic activities and record interventions electronically.
Escort patients to appointments and manage patient property.
5. Policies and Service Development
Adhere to all Livewell Southwest policies including uniform, infection control, safeguarding, Health and Safety, and incident reporting.
Participate in service development and mandatory training.
6. Other Responsibilities
Work within competence and complete required shared skills e.g., clinical observations, falls prevention, wound dressing, frailty awareness.
Participate in induction, clinical supervision, appraisal, and professional development.
Report accidents, incidents, or unsafe practice promptly.
Communications and Relationships
Act as a professional representative of Livewell Southwest.
Communicate politely and respectfully with patients, staff, and the public.
Use effective communication skills, adapting to barriers such as hearing loss, language difficulties, or cognitive impairment.
Promote a recovery-oriented environment and support patient motivation and engagement.
Physical Requirements
Competent in IT and electronic record systems.
Carry out observations and clinical tasks e.g., phlebotomy, wound care, ECGs.
Assist with clinical supplies and stock levels.
Travel across Plymouth when required.
Complete breakaway training; carry a personal alarm in community settings.
Demonstrate emotional resilience.
Additional Organisational Requirements
Comply with policies including Health and Safety, Risk Management, Infection Control, Safeguarding, and Data Protection.
Engage in reducing carbon emissions through sustainable working practices.
Post may evolve; duties reviewed annually at appraisal.
Must adhere to No Smoking and No Alcohol policies.
Person Specification CondensedQualifications
Essential:
NVQ Level 3 in Health and Social Care or equivalent.
Care Certificate or willingness to undertake.
Desirable:
Additional training relevant to physical healthcare.
Vocational Qualification Level 2.
Knowledge & Skills
Essential:
Awareness of safeguarding and boundaries.
Basic IT skills.
Understanding of physical health needs.
Good verbal and written communication.
Organisational, problem solving, and assessment skills.
Ability to maintain professional behaviour, confidentiality, and personcentred practice.
Compassion, resilience, and ability to work with diverse needs.
Desirable:
Triangle of Care understanding.
Willingness to share lived experience appropriately to support recovery.
Experience
Essential:
Previous healthcare experience.
Ability to work with minimal supervision.
Experience supporting vulnerable adults.
Ability to undertake baseline observations.
Evidence of professional development.
Desirable:
Experience in physical health settings inpatient or community.
Experience in MDT working.
NHS experience.
Supporting individuals to achieve recovery goals.
Specific Skills
Effective communication and teamwork.
Ability to mentor junior staff.
Accurate record keeping
Ability to manage time and prioritise.
Confidence, compassion, de-escalation skills.
Lone working and breakaway skills (community roles).
Desirable:
Driving licence (community roles).
Flexible working approach.
Additional Requirements
Friendly, caring, and approachable nature.
Ability to work across a wide range of ages and conditions.
Person Specification
Specific Skills
* Ability to provide line
* management / mentoring to
* junior staff
* Ability to engage patients in
* activities off the Unit
* Ability to manage time and
* To complete clinical records
* To take leadership and
* direction from qualified staff
* To participate in unsupervised
* tasks and provide accurate
* feedback to relevant parties.
* Ability to work in a team
* effectively
* Should have ability to
* demonstrate basic IT skills
* Awareness of personal safety
* Breakaway and Lone Working
* training if based in a community
* Care plans and risk
* assessments
* Confidentiality
* Motivated
* Current driving
* licence
* (Community
* based only)
* Flexible approach
* to working
* arrangements
Experience
* at various levels or equivalent
* Experience in a Physical Health
* setting
* Awareness of vulnerable adult /
* protection issues and guidance
* Recent experience of working in
* Clinical governance
* Ability to work with minimum of
* supervision
* To undertake baseline physical
* observations
* Evidence of continuing
* Experience of
* variety of
* Physical Health
* community
* Previous
* experience
* working in a
* multidisciplinary
* team.
* Working
* within an NHS
* setting
* Experience of
* actively
* supporting
* individuals to
* identify and work
* towards achieving
* personal goals in
* a related social
* care or health
* setting
Additional requirements
* Friendly and caring manner
* Approachable
* An appreciation of working with
* a wide age group of clients
* Flexible approach
Qualifications
* NVQ level 3 in Health and
* Social care or equivalent
* qualification.
* Care certificate or willing to
* undertake
* Other evidence of training or
* development relevant to
* working within physical health
* settings.
* Ability to participate in activities
* with patients
* Ability to contribute to the
* process of and the delivery of
* high standard of care as
* planned in care programme
* Vocational
* Qualification
* Level II or able to
* demonstrate the
* skills, knowledge
* and ability to
* work
* to that level
* Other evidence of
* training or
* development
* relevant to
* working within
* physical health
* settings.
Knowledge
* Awareness of safeguarding
* Basic IT skills
* A basic understanding of
* physical health presentation
* Good communication and
* Continual assessment of patient
* Organisational skills
* An awareness to maintain
* Awareness of own limits and
* boundaries in relation to own
* job role
* diversity issues and ability to
* promote anti-discriminatory
* practice/ equal opportunities
* Resilience
* Willingness to positively share
* your own life experiences,
* personal experiences of your
* own ill health with service users
* and carers.
* Ability to problem solve and
* create innovative solutions to
* help empower patients and
* .
* Demonstrates an empathy of people
* Willingness to
* undertake training
* in relation to
* required skills
* Knowledge of the
* triangle of care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Part-time,Job share,Flexible working
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