£19133.08 per annum
Part Time - 20 hours per week
Permanent
Responsibilities
We’re seeking a Specialist Accommodation Officer Young People – someone to be responsible for ensuring our young people’s accommodation is safe and well‑maintained.
Working closely with customers and their representatives, you’ll support sustainable licenses by identifying a proactive approach to resolving anti‑social behaviour cases, including a restorative approach. You’ll facilitate and attend multi‑agency case conferences and problem‑solving groups, coordinate results and any required actions, conduct individual room inspections at the scheme, identify actions (e.g., repairs, breaches) as appropriate and raise them with the relevant team or external agency.
Providing general and practical advice on housing‑related support queries, welfare benefits, crime prevention, and housing options, you’ll be responsible for effective case management to maximise income collection for the scheme. You will record and report all safeguarding concerns and incidents, share them appropriately with the wider team and your manager, and manage all breaches of licenses effectively, ensuring that appropriate action is taken in accordance with trauma‑informed approaches with an aim to sustain licences, only taking enforcement action as a last resort.
Qualifications
* Proven understanding of delivering housing management functions and statutory housing services.
* Good understanding of housing and property management, especially in relation to licence agreements and the legal remedies.
* Experience of anti‑social behaviour case management, income collection and relevant criminal and civil legislation.
* Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances.
* Understanding to prepare legal notices and witness statements.
* Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras and PDAs, to gather, store and process information.
* Excellent communication, interpersonal, and negotiation skills with a strong customer focus.
* The ability to give accurate and up‑to‑date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice.
* Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs.
* Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB and enforcement action.
* Sound understanding of Safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required.
* Understanding of, and commitment to, equality, diversity and inclusion.
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