Strategic Pursuits Account Executive for DWP
Our Public Sector teams focus on working with Public Sector organisations across the UK & Ireland. You will have the opportunity to work in a fast paced team with industry experts benefiting from personalised training and career opportunities.
This role sits within the Strategic Pursuits Team which is focused on driving exponential growth for the company. The Strategic Pursuits Team is a fast‑paced environment with public sector transformation experience. As part of this team, you will develop a strategy and plan for our flagship accounts, including DWP. You will be required to develop relationships within DWP and, drawing on your public sector transformation experience, expand the scope of Salesforce products and services offered across the entire Salesforce Customer 360 platform. You will build positive, trusted relationships with key stakeholders, team members and decision makers within DWP to help them realise value from their Salesforce investments.
Key Responsibilities
* Develop and execute a strategy and plan to expand the scope of products or services within DWP and its agencies
* Leadership of the strategic pursuit motion and building a strategic relationship with DWP
* Identify upselling and cross‑selling opportunities that align with the customer’s evolving business needs
* Drive additional annual contract value by increasing customer spend and deepening engagement across multiple clouds
* Building a robust well qualified pipeline
Relationship Building And Stakeholder Management
* Foster and maintain enduring relationships with key decision‑makers, influencers, and stakeholders within DWP.
* Build trust and credibility with stakeholders to ensure the company is seen as a strategic partner.
Account Management
* Regularly review account performance and develop strategies to mitigate risk and enhance customer satisfaction.
* Stay proactive in understanding the customer’s long‑term goals and positioning the company’s solutions to meet those objectives.
* Professional account and opportunity management
Customer Retention And Satisfaction
* Ensure DWP are highly satisfied and that retention rates are high by providing continuous value.
* Be the customer advocate within the company, ensuring customer needs are addressed promptly and effectively.
* Conduct regular business reviews with your team to showcase the value delivered and discuss future opportunities.
Collaboration With Internal Teams
* Work closely with cross‑functional teams (e.g., customer success, product development, marketing, and support) to deliver seamless customer experiences and address any challenges.
* Share insights with product teams to tailor solutions to meet DWP’s needs, drive adoption, and ensure long‑term success.
Contract Renewals And Negotiations
* Manage the renewal process for existing contracts, ensuring long‑term partnerships with favourable terms.
* Guide and support the team to negotiate renewals, pricing adjustments, and contract expansions that align with both the customer’s goals and company targets.
Customer Success And Value Realisation
* Ensure DWP are realising the full value of the company’s offerings by driving adoption and utilisation of additional products or features.
Market Intelligence And Market Awareness
* Stay informed about industry trends, customer needs, and market offerings that may impact your account.
* Position the company’s products or services as critical to DWP’s future success in light of these trends.
Key Skills
* 10+ Years of Public Sector transformation experience, including major programmes experience
* Demonstrable experience in Strategic Pursuits or Lighthouse Account Management
* Extensive experience of operating at senior levels including Commercial Directorate, DDaT and Major Programmes
* Substantial experience of large public sector procurements, including Market‑Based Flexible Procedures and CCS Frameworks
* Previous experience in a SaaS organisation and in a quota carrying role
* A comprehensive knowledge of the Public Sector market and UK Government
* Demonstrable strategic vision and execution in a Government role
* An excellent track record of success selling complex solutions or technology in the Customer Service, Customer Experience, Customer Engagement or Contact Center applications space
* Exceptional written, verbal, and presentation skills.
* Excellent problem solving skills and the ability to succeed in a fast paced environment.
* Proven ability to work well as part of an extended sales team.
* Ability to act as a trusted advisor by understanding the customer’s challenges and offering tailored solutions.
* Effective at working across departments to ensure customer success and seamless service delivery.
* Clear focus on understanding the customer’s needs and driving value through tailored solutions.
* MBA, Graduate or equivalent qualifications.
Success Metrics
* Achievement of revenue growth targets within DWP as part of the team through upselling, cross‑selling, and expansion.
* High retention rates and long‑term contract renewals, demonstrating customer satisfaction and loyalty.
* Increased product or service adoption within DWP, leading to a deeper integration of the company’s offerings.
* Long‑term relationships that result in customer advocacy and referrals for new business.
Why Join Salesforce?
* Unmatched Training & Career Growth – World‑class onboarding, mentorship, and leadership development programs.
* Values‑Driven Culture – Work in an environment that champions trust, innovation, equality, and customer success.
* Market Leadership – Sell industry‑leading solutions backed by the world’s #1 CRM.
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