Porters at Northampton General Hospital are the main support for the site in the transfer of patients and equipment. within this role you will be expected to support the safe and effective transfer of patients around our 25+wards and 60+ clinics.
Depending on the skills and person fit of the successful candidate these roles could be covering the full 24/7 shift rota or it could be working within our radiology transfer team.
To undertake general portering duties for all wards and departments, providing a professional and quality service to all users. This will include the safe transportation of patients using wheelchairs, stretchers and beds. The movement of equipment, collecting and delivering post are some of the duties undertaken by a porter.
Main duties of the job
Northampton General Hospital NHS Trust is looking to recruit a ‘General Porter’ to work in our busy Portering Services role. All staff at our hospital are dedicated to care for our Patients in many different ways. The Trusts Portering service is part of that caring ethos, supporting clinical care and the smooth running of the Trust 24/7 365 days a year.
The role is a diverse role and may include such duties as: transporting patients throughout the hospital, medical gas management, collection and delivery of post, movement of equipment and furniture, cleaning of Portering equipment, safe transport of deceased from wards with additional duties as required to meet the needs of the service and assist in providing the best possible care for patients.
There will also be additional development offered in line with appraisals to cover other Portering activities.
Successful applicant within this role will be expected to cover shifts across the full 24 hour period including weekends and bank holidays, this will initially be a structured rota pattern but may be adjusted to meet the needs of the service.
This is an extremely diverse role with a diverse team, often physically demanding, requiring good self organisational skills, team work and strong communication and confidence.
We are an equal opportunities employer welcoming applications from all people within our society.
Detailed job description and main responsibilities
* Transport patients within the hospital in conjunction with Trust policies and departmental procedures.
* To communicate with all patients that are being transported within the hospital in a sensitive and tactful manner, whilst building a rapport. Ensuring they understand any instructions to maintain their safety whilst being transported.
* Undertake general mortuary duties in accordance with the agreed procedures.
* Delivery, collection and disposal of refuse, laundry and clinical waste from wards and departments.
* Safe collection and delivery of gas cylinders, beds, blood products, specimens, pharmacy products medical equipment, furniture and any other equipment around the hospital site.
* Change and replenish medical gas pipelines.
* Sorting, collection and delivery of all mail to designated areas.
* Cleaning duties as required in designated areas, incorporating trolley, wheelchairs, electric tugs, and all other relevant equipment.
* Undertake all training as necessary to enable satisfactory and competent completion of ro e.
* To comply with specific instructions and working patterns when based in a particular department.
* Maintain high standards of infection control and hand hygiene during the performance of his/her duties.
* Work closely with Supervisors in producing a high standard of service to patients, staff and visitors.
* To contribute to the development of the Portering Service by putting forward suggestions for improvement.
* When nominated to lead and coordinate teams when supervisors are not available.
* To use 2 way radios to communicate.
* Flexibility in areas of work, as prescribed for the departmental needs
* To carry out all duties in accordance with the Trust’s Health & Safety Policy and local departmental working practices.
* Any other work commensurate with the post or as requested by the Line Manager.
Successful candidates will be trained in all duties required for the role throughout the first month of working here to show in more detail what each of these roles entails.
Person specification
Skills
* Ability to follow instructions
* Ability to develop rapport with staff, patients and visitors
* Ability to multi task effectively and move from one task to another rapidly when priorities change
* Ability to prioritise & use initiative
* Computer Skills
* Ability to input data to manage monthly timesheet
* Self-motivated to work under minimal supervision
* Ability to lead and coordinate a team when on duty
* Respect for patient privacy, dignity and confidentiality
* Able to undertake the frequent physical duties of the role such as pulling/pushing trollies, beds or similar
* Ability to undertake medical gas duties once trained
* Commitment to working the hours to fulfil the requirements of the job, including flexibility or working, where required
* Ability to carry out the full range of portering duties once trained
* Ability to record information correctly and legible
* Ability to remain calm under pressure or challenging situations
Knowledge
* Previous experience of working in a customer facing role
* Knowledge & understanding of different cultural needs
* Knowledge of good health & safety practices
* Previous experience of working in a healthcare setting
* Trained in health and safety practices
Educations, Training and Qualifications
* No formal education is required as on the job instruction, training and theoretical knowledge is provided. Therefore the ability to retain information and learning is essential together with excellent communication skills (oral and written)
* NVQ/Apprenticeship (or equivalent) in customer services
Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
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